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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convinā€™s AI Phone Calls: Seamlessly Scale Customer Outreach

Convinā€™s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

What Makes Real-Time Agent-Assist So Effective?

Explore how real-time agent assist improves support accuracy, reduces handle time, and helps agents respond smarter during live customer interactions.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convinā€™s AI Phone Calls: Seamlessly Scale Customer Outreach

Convinā€™s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

Discover our latest articles!

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Contact Center

One Common Call Center Script Mistake To Avoid [+ Best Practices]

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Blog
One Common Call Center Script Mistake To Avoid [+ Best Practices]
Contact Center

What are the Contact Center Best Practices for Countering Misselling?

October 20, 2023
Blog
What are the Contact Center Best Practices for Countering Misselling?
Contact Center

Top 10 Tips for Call Center Email Quality Monitoring

October 20, 2023
Blog
Top 10 Tips for Call Center Email Quality Monitoring
Cloud Based Call Center Software
Contact Center

Cloud Based Call Center Software: Full Guide

Dakshta Bhambi
October 19, 2023
Blog
Cloud Based Call Center Software: Full Guide
Contact Center

Crafting a Robust Quality Assurance (QA) Program

October 18, 2023
Blog
Crafting a Robust Quality Assurance (QA) Program
Call Monitoring Software

Understanding the Distinctions: Contact Center Software vs. Call Center Software

October 18, 2023
Blog
Understanding the Distinctions: Contact Center Software vs. Call Center Software
Call Monitoring Software

Best Call Center Management Software for Compliance Regulation

October 18, 2023
Blog
Best Call Center Management Software for Compliance Regulation
Contact Center

10 Quality Assurance Skills of a Call Center QA Specialist

October 18, 2023
Blog
10 Quality Assurance Skills of a Call Center QA Specialist
Contact Center

BPO Call Center Quality Assurance: Why It Matters and What It Aims to Achieve?

October 13, 2023
Blog
BPO Call Center Quality Assurance: Why It Matters and What It Aims to Achieve?
Contact Center

6 Crucial Call Center Skills That Drive Conversion

October 13, 2023
Blog
6 Crucial Call Center Skills That Drive Conversion
Contact Center

10 Errors to Avoid in Empathy Statements for Customer Service and What to Say Instead

October 13, 2023
Blog
10 Errors to Avoid in Empathy Statements for Customer Service and What to Say Instead
Contact Center

10 Best Call Center Productivity Metrics To Measure Agent Performance

October 11, 2023
Blog
10 Best Call Center Productivity Metrics To Measure Agent Performance
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Convin improves customer conversations for contact centers.

Youā€™ll never know unless you try.

Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
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