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Products

PLatform

Product Overview

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AI Phone Call Agent

Human-like AI Voicebot

Real-Time Assist Agent

Help agents and managers in real-time

Conversation Intelligence Agent

100% auto QA & voice of customer

Capabilities

Real-time Agent Assist

Automated Coaching

Voice of Customer

Convin Mobile App

API

CX Suite

Enterprise-grade AI Voice Bots.

Real-time suite

Real-Time Agent Assist

Improve conversions with real-time monitoring.

Supervisor Assist

Real-time supervisor tracking and assistance.

Post conversation suite

Automatically audit and score 100% of customer conversations.

Automated Agent Coaching

Invest in personalized peer-to-peer agent coaching.

AI Learning Management System

60% faster agent onboarding with flexible learning.

Customized LLM for call centers.

Convin Mobile App

Collect 100% of customer intelligence.

Voice of CUSTOMER

Convin Insights

Collect 100% of customer intelligence.

PLATFORM

Quality Management Software

Collect 100% of customer intelligence.

Conversation Behaviour Analysis

Collect 100% of customer intelligence.

Conversation Intelligence

Collect 100% of customer intelligence.

Elevate Your Mobile Experience.

Download the mobile app now.

Google Play App Store

Solutions

Use cases

Increase sales conversions by 21%.

Ensure a 27% increase in CSAT score.

Reduce violations and ensure 100% compliance.

Increase debt collection rate by 17%.

Increase retention rate by 25%.

Industry

Deliver patient-first experience.

Hospitality & Travel

Resolve large volumes of booking requests.

Drive faster debt collection.

Get a competitive edge with unique insights.

Close deals and improve policy renewals.

Agent assist for BFSI

Combat misselling and maximize revenue.

Improve student admissions.

50% reduced training time.

Boost site visits by 32%.

Resources

Convin's Resource Hub

Find information to grow your business.

AI-powered stories for contact center success.

Unlock the customer service language.

Convin Conversations Podcast

Conversations rich in insights and solutions.

The latest from Convin.

Success Stories

The latest from Convin.

Company

Meet the team behind Convin.

Trust us to guard your data.

Language Support

Unleash the power of communication.

Partner Program

Unleash the power of communication.

Book a Demo

See Convin's AI Agents in Action

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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.

October 16, 2024

Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.

September 13, 2023

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.

October 16, 2024

Discover our latest articles!

AI Insights

Call Monitoring Software

Contact Center

Conversation Intelligence

Convin's Research Room

Guest Post

Guides

Integration

Mobile App

Product

Real-Time Suite

Regulation and Compliance

Remote team

Sales

Virtual Agents

Voicebot widget

X-step successful quality assurance framework

December 26, 2023

X-step successful quality assurance framework

Why Omnichannel Customer Experience Matters in Ecommerce

Madhuri Gourav

December 26, 2023

Why Omnichannel Customer Experience Matters in Ecommerce

How to Deliver an Exceptional Omnichannel Customer Experience in 2025

Madhuri Gourav

December 26, 2023

How to Deliver an Exceptional Omnichannel Customer Experience in 2025

What is Sentiment Analysis?

December 25, 2023

What is Sentiment Analysis?

Unlocking Success: How NPS Score Can Supercharge Your Call Center's Performance?

December 25, 2023

Unlocking Success: How NPS Score Can Supercharge Your Call Center's Performance?

Analysis of Sentimental Customers For Enhanced Customer Experience

Madhuri Gourav

December 23, 2023

Analysis of Sentimental Customers For Enhanced Customer Experience

Sentiment Analysis: An Informed Understanding of Emotions

Madhuri Gourav

December 23, 2023

Sentiment Analysis: An Informed Understanding of Emotions

Everything You Need to Know About Customer Service Skills

December 22, 2023

Everything You Need to Know About Customer Service Skills

Cracking the Code of B2B Sales: Challenges, Strategies, and Success

December 22, 2023

Cracking the Code of B2B Sales: Challenges, Strategies, and Success

Demystifying Call Center Call Routing Software: How It Works and Why It Matters?

December 22, 2023

Demystifying Call Center Call Routing Software: How It Works and Why It Matters?

Call Center Call Calibration: A Guide to Elevating Quality Assurance

December 21, 2023

Call Center Call Calibration: A Guide to Elevating Quality Assurance

Mastering the Art of Upselling and Cross-Selling in 2024

December 21, 2023

Mastering the Art of Upselling and Cross-Selling in 2024

...

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Transform Customer Conversations with Convin’s AI Agent Platform

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Convin improves customer conversations for contact centers.

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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.

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Use cases

Lead Qualification Sales Conversions Sales follow-ups High-volume call handling FCR + AHT Basic query handling Non-working hours Payment reminders Payment collection Compliance

AI Phone Calls

Financial Services

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Banking Services

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