Expert advice and tips on contact center automation.

Discover new ways to enhance operational efficiency with AI. Stay updated on the latest and most compelling developments in the contact center space.

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Agent Assist

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

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Contact Center

Surprising Ways in Which Voice of the Customer is Impacting Insurance Call Center Services

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Contact Center

Optimizing Your Customer Retention Rate: Effective Calculation and Improvement Strategies

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Contact Center

Understanding Mini Miranda: A Critical Tool for Collection Departments

Rohan Raj Shrivastav
July 26, 2024
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Contact Center

Why Natural Language Generation is the Future of Customer Service: Insights from Convin

Madhuri Gourav
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Contact Center

Enhancing Call Center Agent Coaching with Measurable Metrics

Rohan Raj Shrivastav
July 25, 2024
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Contact Center

How to Improve Call Center Customer Service in the Airlines Industry: Effective Strategies and Best Practices

Rohan Raj Shrivastav
July 25, 2024
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Contact Center

How Voice Call Centers Efficiently Record and Analyze Calls

Rohan Raj Shrivastav
July 24, 2024
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Contact Center

Free Online Call Recording Solutions for Your Call Center

Rohan Raj Shrivastav
July 24, 2024
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Contact Center

What is a Data Governance Framework? A Comprehensive Guide for Call Centers

Rohan Raj Shrivastav
July 23, 2024
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Agent Assist

7 Reasons to Choose Convin for Real-Time AI Monitoring in Your Call Center

Madhuri Gourav
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Agent Assist

Enhancing Sales Pitches with Real-Time Agent Coaching

Rohan Raj Shrivastav
June 19, 2024
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Agent Assist

10 Core Benefits of Implementing a Contact Center Virtual Agent

Rohan Raj Shrivastav
June 3, 2024
20
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Agent Assist

Boost Sales Performance with Real-Time Agent Assistance

Rohan Raj Shrivastav
May 28, 2024
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Agent Assist

9 Best Real-Time Agent Assistance Tools for 2024

Madhuri Gourav
May 23, 2024
20
min. read
Agent Assist

What Sets Live Agent Chat Software Apart from Live Agent Assist?

Madhuri Gourav
May 15, 2024
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min. read
Agent Assist

Live Chat Agents: Why Your Website Can't Afford to Skip Them!

Madhuri Gourav
May 14, 2024
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Agent Assist

Streamlining Escalations in Fintech with Effective AI Agent Guidance

Madhuri Gourav
May 3, 2024
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Agent Assist

How Agents Achieve KPIs and Revenue Goals with Live Agent Assist?

Abhishek Punyani
May 2, 2024
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Contact Center

Understanding Mini Miranda: A Critical Tool for Collection Departments

Rohan Raj Shrivastav
July 26, 2024
8
min. read
Contact Center

Optimizing Your Customer Retention Rate: Effective Calculation and Improvement Strategies

Rohan Raj Shrivastav
July 26, 2024
8
min. read
Contact Center

Surprising Ways in Which Voice of the Customer is Impacting Insurance Call Center Services

Madhuri Gourav
July 26, 2024
14
min. read
Contact Center

How to Improve Call Center Customer Service in the Airlines Industry: Effective Strategies and Best Practices

Rohan Raj Shrivastav
July 25, 2024
10
min. read
Contact Center

Enhancing Call Center Agent Coaching with Measurable Metrics

Rohan Raj Shrivastav
July 25, 2024
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min. read
Contact Center

Why Natural Language Generation is the Future of Customer Service: Insights from Convin

Madhuri Gourav
July 25, 2024
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min. read
Contact Center

Free Online Call Recording Solutions for Your Call Center

Rohan Raj Shrivastav
July 24, 2024
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min. read
Contact Center

How Voice Call Centers Efficiently Record and Analyze Calls

Rohan Raj Shrivastav
July 24, 2024
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Contact Center

Transforming Customer Experience in BFSI Call Centers with Advanced Solutions

Rohan Raj Shrivastav
July 23, 2024
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Conversation Intelligence

Evolving Customer Needs? Real-Time Speech Insights Deliver Growth

Madhuri Gourav
June 26, 2024
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Conversation Intelligence

7 Powerful Business Reports Using Conversation Intelligence Software

Rimlee Patgiri
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Conversation Intelligence

Why does your business need data intelligence?

Aarti Nair
July 14, 2022
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Conversation Intelligence

6 Sales demo call tactics

Aarti Nair
July 9, 2022
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Conversation Intelligence

What is a Discovery Call? (+ 4 Unbelievable Tips To Win Prospects) Learn From The Experts!

Abhishikha Chatterjee
July 9, 2022
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Conversation Intelligence

Top 8 Cold Calling Tips For C-Suite Executives(+ Advice From The Expert!)

Abhishikha Chatterjee
July 9, 2022
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Conversation Intelligence

Call Recording Software: What it is and Why it is Important? [Benefits, Results and More]

Abhishikha Chatterjee
July 9, 2022
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Conversation Intelligence

The uncontrollable rise of sales calls recording plus 8 market-disrupting benefits!

Abhishikha Chatterjee
July 5, 2022
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Conversation Intelligence

Conversation Intelligence Software: Best Practices & Helpful Software Tool For EVERY Business

Abhishikha Chatterjee
June 28, 2022
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Convin's Research Room

Tourism sector recovered 60% from pre-pandemic levels: What are tech travelers in post-pandemic times searching in call centers?

Team Convin
December 26, 2022
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Convin's Research Room

Rising customer churn in Insurtech: What is the primary reason and how to reduce churn by delivering positive customer support?

Team Convin
December 10, 2022
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Convin's Research Room

Debt collection market has risen to $18.6 billion in 2021: Is your contact center doing it right?

Team Convin
December 2, 2022
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Convin's Research Room

Sustain Your Ed-tech Startup Post-Pandemic: Why Should Edtech Companies Invest In Customer Experience Management?

Team Convin
November 28, 2022
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Convin's Research Room

The Evolution Of Healthtech & The Impact Created By Call Centers

Team Convin
November 11, 2022
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Convin's Research Room

Features Of Revenue Intelligence For A Growing Business

Abhishikha Chatterjee
August 18, 2022
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Convin's Research Room

Sales Growth Metrics - KPIs and Metrics and how to measure?

Abhishikha Chatterjee
August 18, 2022
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Convin's Research Room

A.I. In Sales Is Already Driving Revenue Growth

Abhishikha Chatterjee
August 18, 2022
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Convin's Research Room

Impact of sales training on sales readiness - A Sales Report

Aarti Nair
June 22, 2022
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Sales

How to Use LinkedIn Sales Navigator to Boost Inbound Call Center Sales

Rohan Raj Shrivastav
July 8, 2024
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Sales

Sales Simplified: Mastering the Different Types of Sales Strategies

Rohan Raj Shrivastav
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Sales

How Sales Operations Accelerate and Streamline Selling Processes

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July 5, 2024
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Sales

10 Effective Strategies to Master Inbound Sales Calls

Rohan Raj Shrivastav
July 4, 2024
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Sales

10 Strategies on How to Create Urgency in Sales Without Pressure

Rohan Raj Shrivastav
July 2, 2024
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Sales

Effective Sales Closing Phrases: 25 Examples for Success

Rohan Raj Shrivastav
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Sales

How to Create an Effective Sales Scorecard: Step-by-Step Guide with Templates and Examples

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June 28, 2024
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Sales

5 Tips To Leverage Sales Recording Software To Enhance Team’s Productivity!

Team Convin
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Sales

What Is Revenue Intelligence and How Does It Drive Revenue?

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Guides

8 Must have Sales Strategies for 2022 + free sales strategy template

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Guides

The Ultimate Guide to Creating a Sales Process + free sales plan template

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April 29, 2022
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Guides

Sales Recording: How to improve cross-functional collaboration between organization teams?

Abhishikha Chatterjee
March 23, 2022
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Guides

Why Sales Coaching Matters, 3 Proven Ways to Get Started?

Abhishikha Chatterjee
November 16, 2021
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Guides

Sales Call Analytics: A Complete Guide For Businesses In 2022

Team Convin
March 29, 2022
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Guides

How To Close More Deals With Sales Psychology?

Team Convin
June 4, 2021
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Guides

Sales Funnel: A Guide You Have Been Looking For!

Durgesh Choudhary
May 24, 2021
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Guides

What Does A Sales Development Representative (SDR) Really Do?

Team Convin
April 30, 2021
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Guides

Sales Performance Gaps And How To Close Them

Team Convin
April 26, 2021
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min. read
Guest Post

Role Of Sales Automation In Decreasing The Churn Rate

Guest Blog
April 5, 2022
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min. read
Integration

Supercharge Freshworks with Convin

Aarti Nair
September 2, 2021
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min. read
Remote team

8 Strategies For Building A Remote Sales Team

Team Convin
June 1, 2021
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min. read

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