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Contact Center

Support Templates for Authentic Customer Engagement and Relationships

Madhuri Gourav
March 4, 2024
8
min. read
Contact Center

What Effects Do Chatbots and Virtual Assistants Have On the Banking Sector?

Madhuri Gourav
March 4, 2024
8
min. read
Contact Center

Advanced Analytics and Machine Learning in Call Centers

Abhishek Punyani
March 1, 2024
15
min. read
Contact Center

Call Center vs. BPO Call Center Companies Explained

Abhishek Punyani
March 1, 2024
15
min. read
Contact Center

Protecting Data with Generative AI Security in Contact Centers

Madhuri Gourav
March 1, 2024
15
min. read
Contact Center

Power of Data Mining for Business Intelligence–Learn from a Travel Giant

Rimlee Patgiri
February 29, 2024
7
min. read
Contact Center

Choosing the Right Tech Between Conversational AI and Generative AI

Madhuri Gourav
February 29, 2024
10
min. read
Contact Center

21 Undiscovered Use Cases of Gen AI in Customer Service

Madhuri Gourav
February 29, 2024
10
min. read
Contact Center

Scaling New Heights: Mastering Customer Queries with Generative AI

Abhishek Punyani
February 28, 2024
15
min. read
Contact Center

What Effects Do Chatbots and Virtual Assistants Have On the Banking Sector?

Madhuri Gourav
March 4, 2024
8
min. read
Contact Center

Support Templates for Authentic Customer Engagement and Relationships

Madhuri Gourav
March 4, 2024
8
min. read
Contact Center

Protecting Data with Generative AI Security in Contact Centers

Madhuri Gourav
March 1, 2024
15
min. read
Contact Center

Call Center vs. BPO Call Center Companies Explained

Abhishek Punyani
March 1, 2024
15
min. read
Contact Center

Advanced Analytics and Machine Learning in Call Centers

Abhishek Punyani
March 1, 2024
15
min. read
Contact Center

21 Undiscovered Use Cases of Gen AI in Customer Service

Madhuri Gourav
February 29, 2024
10
min. read
Contact Center

Choosing the Right Tech Between Conversational AI and Generative AI

Madhuri Gourav
February 29, 2024
10
min. read
Contact Center

Power of Data Mining for Business Intelligence–Learn from a Travel Giant

Rimlee Patgiri
February 29, 2024
7
min. read
Contact Center

Understanding the Difference: Generative AI vs Conversational AI

Abhishek Punyani
February 28, 2024
12
min. read
Conversation Intelligence

7 Powerful Business Reports Using Conversation Intelligence Software

Rimlee Patgiri
April 25, 2023
9
min. read
Conversation Intelligence

Why does your business need data intelligence?

Aarti Nair
July 14, 2022
3
min. read
Conversation Intelligence

6 Sales demo call tactics

Aarti Nair
July 9, 2022
8
min. read
Conversation Intelligence

What is a Discovery Call? (+ 4 Unbelievable Tips To Win Prospects) Learn From The Experts!

Abhishikha Chatterjee
July 9, 2022
9
min. read
Conversation Intelligence

Top 8 Cold Calling Tips For C-Suite Executives(+ Advice From The Expert!)

Abhishikha Chatterjee
July 9, 2022
8
min. read
Conversation Intelligence

Call Recording Software: What it is and Why it is Important? [Benefits, Results and More]

Abhishikha Chatterjee
July 9, 2022
8
min. read
Conversation Intelligence

The uncontrollable rise of sales calls recording plus 8 market-disrupting benefits!

Abhishikha Chatterjee
July 5, 2022
12
min. read
Conversation Intelligence

Conversation Intelligence Software: Best Practices & Helpful Software Tool For EVERY Business

Abhishikha Chatterjee
June 28, 2022
12
min. read
Conversation Intelligence

How To Select The Best Sales Call Reporting Software in the Market (16 Questions To Ask)

Abhishikha Chatterjee
June 28, 2022
10
min. read
Convin's Research Room

Tourism sector recovered 60% from pre-pandemic levels: What are tech travelers in post-pandemic times searching in call centers?

Team Convin
December 26, 2022
8
min. read
Convin's Research Room

Rising customer churn in Insurtech: What is the primary reason and how to reduce churn by delivering positive customer support?

Team Convin
December 10, 2022
10
min. read
Convin's Research Room

Debt collection market has risen to $18.6 billion in 2021: Is your contact center doing it right?

Team Convin
December 2, 2022
6
min. read
Convin's Research Room

Sustain Your Ed-tech Startup Post-Pandemic: Why Should Edtech Companies Invest In Customer Experience Management?

Team Convin
November 28, 2022
7
min. read
Convin's Research Room

The Evolution Of Healthtech & The Impact Created By Call Centers

Team Convin
November 11, 2022
8
min. read
Convin's Research Room

Features Of Revenue Intelligence For A Growing Business

Abhishikha Chatterjee
August 18, 2022
10
min. read
Convin's Research Room

Sales Growth Metrics - KPIs and Metrics and how to measure?

Abhishikha Chatterjee
August 18, 2022
9
min. read
Convin's Research Room

A.I. In Sales Is Already Driving Revenue Growth

Abhishikha Chatterjee
August 18, 2022
8
min. read
Convin's Research Room

Impact of sales training on sales readiness - A Sales Report

Aarti Nair
June 22, 2022
8
min. read
Sales

5 Tips To Leverage Sales Recording Software To Enhance Team’s Productivity!

Team Convin
August 11, 2022
12
min. read
Sales

What Is Revenue Intelligence and How Does It Drive Revenue?

Aarti Nair
July 24, 2022
8
min. read
Sales

Sales reporting examples and tips

Aarti Nair
July 14, 2022
5
min. read
Sales

18 sales KPIs for sales teams to track in 2022

Aarti Nair
July 14, 2022
6
min. read
Sales

Sales reports and performance management

Aarti Nair
July 14, 2022
5
min. read
Sales

Why record customer engagement?

Aarti Nair
July 12, 2022
5
min. read
Sales

Sales email tips and tricks + 5 go-to sales templates

Aarti Nair
July 9, 2022
8
min. read
Sales

What Is Sales Performance Management Software? And Everything You Need To Know and Thank Us!

Abhishikha Chatterjee
July 9, 2022
8
min. read
Sales

A Definitive Guide to Skyrocket SaaS Sales in 2022

Guest Blog
July 1, 2022
3
min. read
Guides

8 Must have Sales Strategies for 2022 + free sales strategy template

Aarti Nair
April 29, 2022
5
min. read
Guides

The Ultimate Guide to Creating a Sales Process + free sales plan template

Aarti Nair
April 29, 2022
4
min. read
Guides

Sales Recording: How to improve cross-functional collaboration between organization teams?

Abhishikha Chatterjee
March 23, 2022
10
min. read
Guides

Why Sales Coaching Matters, 3 Proven Ways to Get Started?

Abhishikha Chatterjee
November 16, 2021
7
min. read
Guides

Sales Call Analytics: A Complete Guide For Businesses In 2022

Team Convin
March 29, 2022
7
min. read
Guides

How To Close More Deals With Sales Psychology?

Team Convin
June 4, 2021
10
min. read
Guides

Sales Funnel: A Guide You Have Been Looking For!

Durgesh Choudhary
May 24, 2021
6
min. read
Guides

What Does A Sales Development Representative (SDR) Really Do?

Team Convin
April 30, 2021
7
min. read
Guides

Sales Performance Gaps And How To Close Them

Team Convin
April 26, 2021
5
min. read
Guest Post

Role Of Sales Automation In Decreasing The Churn Rate

Guest Blog
April 5, 2022
10
min. read
Integration

Supercharge Freshworks with Convin

Aarti Nair
September 2, 2021
6
min. read
Remote team

8 Strategies For Building A Remote Sales Team

Team Convin
June 1, 2021
5
min. read
INDIA
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