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PLatform

Product Overview

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AI Phone Call Agent

Human-like AI Voicebot

Real-Time Assist Agent

Help agents and managers in real-time

Conversation Intelligence Agent

100% auto QA & voice of customer

Capabilities

Real-time Agent Assist

Automated Coaching

Voice of Customer

Convin Mobile App

API

CX Suite

Enterprise-grade AI Voice Bots.

Real-time suite

Real-Time Agent Assist

Improve conversions with real-time monitoring.

Supervisor Assist

Real-time supervisor tracking and assistance.

Post conversation suite

Automatically audit and score 100% of customer conversations.

Automated Agent Coaching

Invest in personalized peer-to-peer agent coaching.

AI Learning Management System

60% faster agent onboarding with flexible learning.

Customized LLM for call centers.

Convin Mobile App

Collect 100% of customer intelligence.

Voice of CUSTOMER

Convin Insights

Collect 100% of customer intelligence.

PLATFORM

Quality Management Software

Collect 100% of customer intelligence.

Conversation Behaviour Analysis

Collect 100% of customer intelligence.

Conversation Intelligence

Collect 100% of customer intelligence.

Elevate Your Mobile Experience.

Download the mobile app now.

Google Play App Store

Solutions

Use cases

Increase sales conversions by 21%.

Ensure a 27% increase in CSAT score.

Reduce violations and ensure 100% compliance.

Increase debt collection rate by 17%.

Increase retention rate by 25%.

Industry

Deliver patient-first experience.

Hospitality & Travel

Resolve large volumes of booking requests.

Drive faster debt collection.

Get a competitive edge with unique insights.

Close deals and improve policy renewals.

Agent assist for BFSI

Combat misselling and maximize revenue.

Improve student admissions.

50% reduced training time.

Boost site visits by 32%.

Resources

Convin's Resource Hub

Find information to grow your business.

AI-powered stories for contact center success.

Unlock the customer service language.

Convin Conversations Podcast

Conversations rich in insights and solutions.

The latest from Convin.

Success Stories

The latest from Convin.

Company

Meet the team behind Convin.

Trust us to guard your data.

Language Support

Unleash the power of communication.

Partner Program

Unleash the power of communication.

Book a Demo

See Convin's AI Agents in Action

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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.

October 16, 2024

Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.

September 13, 2023

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.

October 16, 2024

Discover our latest articles!

AI Insights

Call Monitoring Software

Contact Center

Conversation Intelligence

Convin's Research Room

Guest Post

Guides

Integration

Mobile App

Product

Real-Time Suite

Regulation and Compliance

Remote team

Sales

Virtual Agents

Voicebot widget

How to Manage a Remote Call Center in 2024 with AI?

December 13, 2023

How to Manage a Remote Call Center in 2024 with AI?

Best Contact Center Software

Call Monitoring Software

Best Contact Center Platform For Optimal Tech Stack

Dakshta Bhambi

December 13, 2023

Best Contact Center Platform For Optimal Tech Stack

Reasons for Call Centers to Invest In and Maximize Performance in Agent Analytics in 2024

Madhuri Gourav

December 12, 2023

Reasons for Call Centers to Invest In and Maximize Performance in Agent Analytics in 2024

Call center Training

10 Call Center Training Tips You Need to Know

Madhuri Gourav

December 12, 2023

10 Call Center Training Tips You Need to Know

Deciphering the Distinction: Voice Analytics vs. Speech Analytics

December 11, 2023

Deciphering the Distinction: Voice Analytics vs. Speech Analytics

Effective Strategies for Managing Escalation Calls

Madhuri Gourav

December 11, 2023

Effective Strategies for Managing Escalation Calls

Ensure Security: Customer Verification in Call Centers

Madhuri Gourav

December 7, 2023

Ensure Security: Customer Verification in Call Centers

Transforming Customer Service with Hosted Contact Center Solutions

Madhuri Gourav

December 7, 2023

Transforming Customer Service with Hosted Contact Center Solutions

Common Mistakes to Avoid When Creating A Call Monitoring Form

December 7, 2023

Common Mistakes to Avoid When Creating A Call Monitoring Form

10 Essential Customer Service Manager Skills Beneficial in 2024

Madhuri Gourav

December 6, 2023

10 Essential Customer Service Manager Skills Beneficial in 2024

The Road to Recovery: Overcoming Call Center Burnout Together

December 6, 2023

The Road to Recovery: Overcoming Call Center Burnout Together

Strategies for Effective Feedback For Collecting Voice of the Customer

Madhuri Gourav

December 4, 2023

Strategies for Effective Feedback For Collecting Voice of the Customer

...

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Transform Customer Conversations with Convin’s AI Agent Platform

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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.

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