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Customer patience is dwindling, agent expectations are rising, and AI is evolving rapidly. What does this mean for businesses and profitability? Tune in to our podcast series for insights from industry experts navigating the changing customer landscape.
AI Insights
S2E8: Behind the Wheel ā How TVS Motor Is Reimagining Customer Delight in the Automotive Industry
šļø In this episode of Convin Conversations, Ashish Santhalia, CEO of Convin, speaks with Aalok R Pradhan, Chief Customer Delight Officer at TVS Motor Company, about how customer experience is evolving in the automotive industry. From Amazon's customer obsession to award-winning chatbot automation at CoinDCX ā and now leading delight at TVS Motor ā Aalok shares real-world insights on managing millions of service calls, spare-parts queries, warranty issues, and breakdown scenarios. This conversation explores where automation and AI add value, where humans remain irreplaceable, and why voice automation is the next big CX frontier in automotive.
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