Growth-focused companies
use Convin AI
CX Suite
AI Phone Calls
Customizable and Multilingual AI agents
LLM-Powered natural language understanding
Seamless handoff to a live agent
Skilled in interruption management
Automated entity extraction, CRM Updates, and follow-ups
Automated campaigns via WhatsApp, SMS alerts, or emails
Identify Lead Interest and Customer Satisfaction (CSAT)
AI conversation summarization
Real-Time Suite
Voice of Customer
Convin Insights
Scalable voice of customer analysis
Report critical and granular insights on every interaction
AI-driven Insights
AI Summarisation
Lead Propensity, CSAT, and Collection Scoring
Entity Detection
Convin Events Tracker
Customer sentiment analysis
Parameter-level win-loss analysis
Post Interaction Suite
Automated Quality Assurance
100% automated conversation scoring
Omnichannel QA on calls, chats, and email
Receive Gen AI-powered feedback
Automated sampling and manual audit workflow
Feedback and alert mechanism
Increase bottom-line growth with Convin's AI engine
Go From Insight to Action.
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Growth-focused companies
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience