Unified Communications

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know? 77% of organizations believe unified communications directly improve productivity.

1. What is Unified Communications?

Unified Communications (UC) is an integrated system that combines voice, video, messaging, and collaboration tools into a single platform. It enables seamless communication across devices and locations, improving productivity and business connectivity.

2. What are the three main components of unified communication?

The three main components of unified communication are:

1. Real-time communication – voice and video calls.
2. Asynchronous communication – email, messaging, and collaboration tools.
3. Integration layer – connects different communication systems and applications for a unified experience.
   

3. How does unified communication work?

Unified communication works by connecting various communication channels through a cloud-based or on-premise platform. It synchronizes data and user activity across devices, ensuring employees can communicate and collaborate in real time, wherever they are.

4. What are the 4 types of communication systems?

The four types of communication systems are:

1. Voice communication systems (VoIP, telephony).
2. Video communication systems (video conferencing).
3. Messaging systems (chat, SMS, collaboration apps).
4. Data communication systems (file sharing, email, integrations).

Explore how AI unifies voice, chat, and video into one platform.