Telephony Solutions

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know? Around 85% of VoIP users reported improved call quality compared to traditional telephony systems in 2023.

1. What is Telephony Solutions?

Telephony solutions refer to technologies and systems that enable voice communication over traditional or internet networks. They include VoIP, cloud telephony, and PBX systems designed to improve business communication, scalability, and customer engagement.

2. What is an example of a telephony?

An example of telephony is Voice over Internet Protocol (VoIP), which allows voice calls over the internet instead of traditional phone lines. Other examples include cloud telephony systems and contact center dialers that help businesses manage customer interactions efficiently.

3. What is the use of telephony?

The main use of telephony is to enable clear, fast, and reliable communication between individuals or businesses. Modern telephony solutions support call routing, analytics, and integrations with CRMs, making them vital for contact centers, remote teams, and customer support operations.

Discover how AI telephony transforms customer conversations today.