Speech Recognition

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know? Over 68% of contact centers use speech recognition to automate call transcription and compliance monitoring.

1. What is Speech Recognition?

Speech recognition is a technology that converts spoken words into text using natural language processing and AI. In contact centers, it's used to transcribe calls in real time and power analytics engines like Convin.

2. What is a recognition speech?

The phrase is often confused. A "recognition speech" is unrelated to the tech. In tech, speech recognition refers to software understanding spoken input.

3. Why is speech recognition important?

It boosts agent productivity, enables call analytics, automates compliance checks, and reduces manual note-taking in contact centers.

4. What are the advantages of speech recognition devices?

These tools:

• Enhance transcription accuracy
• Enable real-time agent coaching
• Reduce after-call work
• Improve CX through faster resolutions

5. How does Convin use speech recognition?

Convin leverages speech recognition to power its real-time coaching, smart call summarization, and sentiment detection, transforming raw calls into actionable insights.

See how speech analytics drives accuracy in agent performance reviews.