Progressive Dialer

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know? In testing, progressive dialing campaigns reported abandonment rates of less than 1%, thanks to the one‑call‑per‑agent model that aligns live leads with available agents.

1. What is a progressive dialer?

A progressive dialer is an outbound calling system that automatically dials the next number on an agent’s list only when the agent becomes available. Unlike predictive dialers, which call multiple leads in anticipation of agent availability, progressive dialers prioritize one-to-one contact, reducing call drops and ensuring compliance.

2. What is progressive mode in a dialer?

Progressive mode is a dialing method where the system places a call only after the previous one ends and the agent is ready. It maintains a steady flow of calls while giving agents context before connecting with the lead, improving call quality and reducing pressure.

3. What is progressive calling?

Progressive calling refers to the process of sequentially connecting agents with leads without over-dialing. The system auto-dials each contact only when an agent finishes the previous call, helping ensure personalized interactions and minimizing regulatory risks.

4. What is the difference between progressive and predictive dialer?

A progressive dialer calls one lead per available agent, focusing on control and quality. A predictive dialer calls multiple leads ahead of time, using algorithms to predict agent availability, which increases volume but risks higher abandonment rates. 

Convin’s AI-powered dialer supports both modes, progressive for high-compliance industries and predictive for high-volume sales, offering real-time control and CRM integration.

Explore how AI improves outbound calls beyond progressive dialing