Order Management Automation

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know? Businesses using automated order management software processed orders 35% faster and reduced errors by 45%.

1. What is Order Management Automation?

Order Management Automation uses software to streamline and automate the full order lifecycle, from capturing and confirming an order to fulfillment and delivery. It reduces manual errors, improves speed, and ensures real-time visibility. 

Platforms like Convin can enhance this by integrating order data with customer conversations for seamless processing.

3. What is Another Name for Order Management?

Another common name for order management is Order Fulfillment System or Order Processing System. In some industries, it's also part of a Supply Chain Management System (SCM) or integrated into Enterprise Resource Planning (ERP) tools.‍

4. What Are the Key Features of an OMS?

A modern Order Management System (OMS) includes:

• Multi-channel order capture
• Inventory management
• Order tracking & real-time updates
• Returns and refunds processing
• Automated confirmations & alerts
• Integration with CRM, ERP, and shipping tools

Solutions like Convin can further enhance this by enabling voice-triggered order updates and smart automation.

5. What Is the Difference Between OMS and CRM?

An OMS (Order Management System) manages the lifecycle of orders, inventory, processing, fulfillment, while a CRM (Customer Relationship Management) manages customer interactions, preferences, and history.

In short:

• OMS = Operational transactions
• CRM = Relationship and communication history

Platforms like Convin bridge both by capturing order discussions and syncing them across systems.

Automate order updates and pickups with Convin’s AI tools