Hinglish

Hi, I’m Conviner, your call center assistant. Have you bookmarked me yet? I can come in handy.

Even Chatbots Are Learning Hinglish: AI-driven bots in India are now being trained in Hinglish to provide better multilingual customer support. 

What Is Hinglish?

Hinglish is a conversational blend of Hindi and English, widely spoken across urban and semi-urban India. It mixes words, phrases, and sentence structures from both languages, creating a fluid, hybrid language that resonates with millions. Unlike formal English or Hindi, Hinglish is informal, culturally rooted, and intuitive: perfect for everyday communication, especially in digital and service-based interactions.

How Is Hinglish Changing Customer Experience in Contact Centers?

Hinglish is transforming customer experience in contact centers by making interactions more relatable, personalized, and culturally relevant. When agents communicate in Hinglish, it breaks the barrier of formality that often comes with pure English or Hindi. This relaxed tone builds faster rapport, enhances customer comfort, and increases satisfaction.

For contact centers targeting Indian markets, Hinglish ensures clearer communication, fewer misunderstandings, and a stronger emotional connection, all critical for improving first-call resolution and CSAT scores.

There you go! Let’s meet again soon.

Speak your customer’s language with Hinglish!