Feedback Loop

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know? Companies with strong feedback loops improve customer satisfaction by up to 33% and retention by 21%.

1. What is a feedback loop?

A feedback loop is a system where outputs of a process are fed back as inputs to influence future behavior. It helps improve performance, correct errors, or reinforce desired outcomes in systems like communication, learning, or automation.

2. What is a feedback loop in social media?

In social media, a feedback loop occurs when content performance (likes, shares, comments) influences what gets seen or prioritized. Platforms use this engagement data to amplify similar content, shaping user behavior and content strategies.

3. What is an example of a feedback loop in communication?

A common example of a feedback loop in communication is a customer service call:

• The customer shares an issue
  
• The agent responds with a solution
  
• The customer reacts (positive or negative)
  
• The agent adjusts based on that response

This loop continues until resolution, enhancing understanding and satisfaction.

Improve your CX with AI powered feedback loops and customer voice insights