Business Process Outsourcing (BPO)

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BPO services like support and HR save firms up to 40% in operational costs.

1. What Is Business Process Outsourcing (BPO)?

Business Process Outsourcing (BPO) is the practice of delegating specific business operations to external service providers. In the context of contact centers, BPO typically involves outsourcing customer service, technical support, telemarketing, and other customer-facing functions. Companies partner with BPO providers to reduce operational costs, access skilled labor, improve service quality, and scale quickly without heavy infrastructure investment.

BPO contact centers operate across different geographies and time zones, allowing for 24/7 support and multilingual capabilities. This model enables businesses to stay focused on core activities while ensuring consistent, high-quality customer experiences through specialized third-party service providers.

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