Auto-Dialer

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know?In telemarketing and collections, predictive dialers have shown to enhance agent productivity by 20–30% and double agent talk time from 15–20 minutes to 40–50 minutes per hour.

1. What is an auto-dialer?

An auto-dialer is a software tool used in call centers to automatically dial phone numbers from a list. Instead of agents manually dialing, the system places calls, connects answered calls to available agents, and can leave pre-recorded messages for unanswered calls. Auto-dialers improve efficiency, reduce idle time, and help contact centers manage high call volumes effectively. Solutions like Convin integrate auto-dialer technology with AI-driven insights to optimize agent productivity.

2. How do auto calls work?

Auto calls work through the auto-dialer system, which automatically initiates outbound calls based on a campaign list. The process involves:

1. Selecting numbers from the database.
2. Dialing them automatically.
3. Screening for busy tones, voicemails, or disconnected lines.
4. Connecting only answered calls to live agents.
   
   

In modern call centers, AI-powered auto-dialers (like those offered by Convin) also analyze call quality and customer responses to boost conversions.

3. What is the difference between an auto-dialer and a manual dialer?

• Auto-dialer: Automatically dials numbers, screens out unanswered calls, and routes live calls to agents. Saves time, increases call throughput, and improves efficiency.
  
• Manual dialer: Requires agents to enter and dial numbers one by one, which slows down call handling and reduces productivity.
  
  

For contact centers handling large outbound campaigns, an auto-dialer is the smarter choice, while manual dialing is more suited for small-scale or personalized calls.

How automated outbound calls work for your business?