Softphone

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know? According to CallerDesk, modern softphones can reduce agent onboarding time by 30%, thanks to their simplified UI and minimal hardware setup. 

1. What is a Softphone?

A softphone is a software-based phone that allows users to make and receive calls using a computer or mobile device via the internet, typically using VoIP.

Q2. Can you receive calls on a softphone?

Yes, softphones can receive incoming calls just like traditional phones, as long as they are connected to a VoIP provider or contact center system.

Q3. What is the difference between a softphone and a desk phone?

A desk phone is hardware-based and often fixed in place, while a softphone is software that runs on mobile or desktop devices, offering greater flexibility and mobility.

Q4. What are the disadvantages of softphones?

Softphones may depend on internet quality, consume device battery, and require additional security measures to prevent VoIP vulnerabilities.

Explore the best CCaaS platforms that offer integrated softphone tools.