Proactive Alerts

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know? Companies using proactive alerts improve customer retention by up to 25% through early intervention and real-time insights.

1. What is a Proactive Alert?

‍A proactive alert is a real-time notification triggered before an issue occurs, helping businesses act in advance. It’s used to prevent customer dissatisfaction, system downtime, or compliance breaches. Convin’s AI sends proactive alerts to supervisors for call anomalies, missed opportunities, and CX risks.

2. How many types of alerts are there?

‍Generally, there are three main types of alerts, proactive, reactive, and predictive. Proactive alerts focus on prevention, reactive alerts respond to existing issues, and predictive alerts forecast potential risks.

3. What are Proactive Notifications?‍

Proactive notifications are automated messages sent to inform users about important updates or actions before they’re needed, like service reminders or issue warnings. In contact centers, Convin uses proactive notifications to flag performance dips or customer sentiment changes early.

4. What are the three types of alerts?‍

The three key types are informational alerts, warning alerts, and critical alerts. Informational alerts share updates, warning alerts highlight potential issues, and critical alerts demand immediate action.

See how Convin’s AI sends proactive alerts to prevent CX issues early.