Preview Dialer

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know? Sales teams using preview and power dialers together can achieve up to 40% higher conversion rates due to improved personalization.

1. What is a Preview Dialer?‍

A Preview Dialer allows agents to view customer details before placing a call. It gives them time to prepare with context, like call history, notes, or CRM data, before manually initiating the dial. Convin’s Preview Dialer empowers agents with AI-driven insights for more personalized conversations.

2. What is the difference between a Preview Dialer and a Power Dialer?‍

A Preview Dialer lets agents review contact details before calling, focusing on quality and personalization. A Power Dialer, on the other hand, automatically dials the next number as soon as a call ends, prioritizing speed and volume. Convin supports both modes for different outreach goals.‍

3. What is the purpose of a Dialer?‍

A Dialer automates the calling process to improve efficiency, reduce manual dialing time, and ensure more productive agent conversations. With Convin, dialers integrate seamlessly with CRM and analytics to track performance and outcomes in real time.

4. How many types of Dialer are there?‍

There are primarily four types of dialers: Preview Dialer, Power Dialer, Progressive Dialer, and Predictive Dialer. Each offers a different balance between speed, automation, and personalization. Convin’s unified AI Dialer platform supports all these modes with smart automation.

Deliver smarter, personalized calls with Convin’s AI-powered Preview Dialer