Payment Reminder

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know?Convin’s payment‑reminder system boosted collection rates by 17 % and reduced average handle time by 56 seconds per call.

1. What Is a Payment Reminder?

A payment reminder is a message sent to a customer to notify them of an upcoming or overdue payment. It helps ensure timely collections while maintaining a positive customer relationship. These reminders can be sent via SMS, email, or outbound calls, often automated using platforms like Convin.

2. What Is an Example of a Payment Reminder Message?

Here’s a simple example of a payment reminder message:

Hi [Name], this is a reminder that your payment of [amount] is due on [Date]. Kindly pay to avoid service disruption. Thank you!

You can personalize it further based on tone (friendly, formal, urgent) and channel used.

3. How to Make a Payment Reminder?

To create an effective payment reminder:

1. Use clear, polite language
2. Include payment amount and due date
3. Offer a payment link or method
4. Send timely follow-ups
5. Automate through tools like Convin to ensure consistency across calls and messages

4. How to Write a Payment Reminder Message?

Keep your payment reminder message:

• Short & clear: Mention amount, due date, and payment options
• Respectful: Avoid harsh tone, especially for first or second notices
• Actionable: Include links or instructions for payment

Example:

Dear [Name], your payment of [amount] is due on [Date]. Please pay using [link/method].

Automate payment reminders and boost collections with Convin