Outbound Calls

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know?Average conversion rates for outbound call campaigns range from 8 % to 12 %, with some industries achieving up to 25 %.

1. What Are Outbound Calls?

Outbound calls are calls initiated by an agent or automated system to a customer or prospect. These calls are typically used for sales, appointment reminders, lead follow-up, surveys, or order confirmations.

Platforms like Convin help improve outbound call success with real-time coaching and analytics.

2. What Is the Meaning of Inbound Call?

An inbound call is a call made by a customer to a business. These calls are usually for support, inquiries, complaints, or service requests. Inbound call centers handle customer-initiated communication, unlike outbound calls, which are agent-initiated.

3. What Is the Meaning of an Outgoing Call?

An outgoing call is another term for an outbound call, it refers to calls placed by businesses or agents to reach out to customers, leads, or prospects for proactive communication.

4. Is Outbound Call Cold Calling?

Yes, outbound calls can include cold calling, reaching out to potential customers without prior interaction. However, outbound calling also covers warm calls, follow-ups, and scheduled outreach. 

With platforms like Convin, agents can personalize outreach using data from past interactions to reduce call drop-offs and improve conversions.

Boost Outbound Calling Results with Automation Tips