Customer Inquiry

A customer inquiry refers to any request or question a customer raises to learn more about a product or service, solve a problem, or get assistance with an issue they are facing.

A customer inquiry can also take the form of an account inquiry, where a customer asks for information about their account details, such as balances, recent transactions, or current status.

Customer inquiries come in many forms, including requests for product or service details, questions about billing, technical support needs, feedback, complaints, and other account‑related concerns that require timely responses.

At its core, a customer inquiry is simply a customer query—a question or concern raised by someone seeking clarification, assistance, or information about a specific aspect of their experience with a business.