Auto Attendant Call Queues

An auto attendant call queues system uses an automated receptionist that answers incoming calls and guides callers through menu options to reach the right person or department. It acts as the first point of contact, directing calls based on keypad or voice selections.

Yes, some organizations refer to this setup as an auto receptionist or virtual receptionist. In contact centers, these systems work alongside call queues to manage incoming traffic efficiently and reduce the need for a live operator.

In auto attendant call queues, platforms like Microsoft Teams use the auto attendant to greet callers, present directory choices, and route calls automatically. It can send calls to voicemail, extensions, or queue them for the next available agent without manual intervention.

Setting up an auto attendant within auto attendant call queues typically involves selecting a greeting message, defining menu options, and assigning routing rules. Most systems, including popular solutions like Teams or Convin VoiceBot, provide step‑by‑step setup interfaces to guide administrators through the configuration process.