Live Agent Chat Software

Live agent chat software refers to a digital tool that facilitates real-time conversations between customers and support agents via a website or mobile platform. It enhances the customer service experience by allowing immediate responses and personalized assistance.

In live agent chat software, the agents are real people trained to handle customer queries through a chat interface. Unlike bots, they provide human empathy, nuanced responses, and can manage complex or sensitive issues more effectively.

With live agent chat software, human representatives manage conversations, offering a more personalized experience. In contrast, chatbots within the same system may handle routine questions automatically. The software often combines both to balance efficiency and personalization.

To use live agent chat software, embed it into your site or app, set up workflows, and train your support team on using its dashboard and features. Once active, agents can respond to customer messages in real time, improving engagement and satisfaction.