FAQ about 10 Reasons Convin’s AI Phone Call is the Preferred Virtual Agent Solution for Your Contact Center

Convin’s AI-powered virtual agents stand out due to their in-house LLM trained in 35+ Asian languages. These virtual agents handle inbound and outbound calls and provide seamless integration with existing dialers and telephony systems. Convin’s virtual agents filter low-intent leads, passing only qualified customers to human agents, boosting conversion rates by 10x while reducing operational costs by up to 60%.

Convin’s AI-powered virtual agents utilize in-house data processing, employing industry-standard encryption and strict access controls to protect client information. Regular security audits and proactive measures, such as input filtering and output sanitization, prevent misuse and ensure regulation compliance. These AI virtual agents in AI also incorporate data anonymization techniques to secure customer information, making them a reliable choice for businesses looking to implement AI virtual agents.

Convin’s AI-powered virtual agents can effectively manage interruptions during calls, thanks to their AI-powered virtual agent capabilities. They respond naturally to questions, adjust conversations based on customer input, and redirect discussions back to key points. This makes these AI-powered virtual agents highly efficient in handling unexpected scenarios during customer interactions.

Convin’s AI virtual agents are designed to support over 35 Asian languages, including regional dialects like Hinglish. As a customer-centric platform for virtual agents in AI , Convin’s solution enables personalized communication with customers in their preferred languages. This AI-powered virtual agent capability is critical for businesses aiming to reach diverse customer bases efficiently.