AI Call Assistant

An ai call assistant helps manage phone calls by screening callers, understanding what they want, and helping you decide what to do next. Depending on the product, it can also answer common questions, route calls, and support follow ups

Yes. Many business focused assistants identify caller intent, route to the right team, and can book or reschedule appointments, especially during after hours or peak times. Some also capture details and push them into a CRM for faster follow up.

Often, yes. Some platforms generate a transcript, highlight key points, and produce action items or next steps after the call, which reduces manual note taking. Others can also log the summary into your CRM automatically.

Check how it handles sensitive information, whether it offers a human handoff, and what happens when the AI is unsure. Also confirm whether transcripts or recordings are created, and how you can review or control those settings