Agent Disengagement Turnover

Disengaging an employee can cost an organization up to 34% of the employee's annual salary. This figure includes lost productivity, recruitment, and training expenses, highlighting the significant financial impact of employee disengagement on businesses.

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U.S. employers lose between $450 billion to $550 billion annually due to disengaged employees. This substantial loss arises from decreased productivity, higher absenteeism, and increased turnover rates, underscoring the importance of maintaining high employee engagement.

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The hidden cost of turnover includes expenses beyond the obvious recruiting and training costs. These hidden costs encompass lost productivity, decreased employee morale, knowledge loss, and the time managers spend hiring and training new staff.

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