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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

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Conversation Intelligence

2024's Leading Audio & Video Transcription Software for Call Centers

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2024's Leading Audio & Video Transcription Software for Call Centers
Contact Center

Reinventing Customer Service Definition with AI in the BFSI Sector

Madhuri Gourav
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Reinventing Customer Service Definition with AI in the BFSI Sector
Sales

Boost Lead Conversion with Sales Tracking Software Tools

Madhuri Gourav
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Boost Lead Conversion with Sales Tracking Software Tools
Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Lalitendu Bal
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Blog
Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights
Contact Center

Discover How a Retail Call Center Can Redefine Customer Satisfaction

Madhuri Gourav
September 18, 2024
Blog
Discover How a Retail Call Center Can Redefine Customer Satisfaction
Contact Center

Redefining Customer Experience in Utilities With Strategies for Success

Madhuri Gourav
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Blog
Redefining Customer Experience in Utilities With Strategies for Success
Contact Center

70 Essential Customer Service Statistics You Need to Know in 2024

Madhuri Gourav
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Blog
70 Essential Customer Service Statistics You Need to Know in 2024
Real-Time Suite

Tap into AI Copilot Real-Time Assistance for Better Agent Performance

Madhuri Gourav
September 17, 2024
Blog
Tap into AI Copilot Real-Time Assistance for Better Agent Performance
Contact Center

How to Empower Customer Service Teams: A Powerful Guide to Thriving in 2024

September 13, 2024
Blog
How to Empower Customer Service Teams: A Powerful Guide to Thriving in 2024
Contact Center

Customer Service Training Manual: The Secret to Effective Call Center Coaching

September 13, 2024
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Customer Service Training Manual: The Secret to Effective Call Center Coaching
Conversation Intelligence

Why Self-Built AI for Conversation Intelligence is Tougher Than It Seems

Madhuri Gourav
September 13, 2024
Blog
Why Self-Built AI for Conversation Intelligence is Tougher Than It Seems
Contact Center

Customer Service Training Ideas: Real-Time Assistance & Post-Call Coaching

September 12, 2024
Blog
Customer Service Training Ideas: Real-Time Assistance & Post-Call Coaching
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