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PLatform

Product Overview

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AI Phone Call Agent

Human-like AI Voicebot

Real-Time Assist Agent

Help agents and managers in real-time

Conversation Intelligence Agent

100% auto QA & voice of customer

Capabilities

Real-time Assist Agent

Automated Coaching

Voice of Customer

Convin Mobile App

API

CX Suite

Enterprise-grade AI Voice Bots.

Real-time suite

Real-Time Agent Assist

Improve conversions with real-time monitoring.

Supervisor Assist

Real-time supervisor tracking and assistance.

Post conversation suite

Automatically audit and score 100% of customer conversations.

Automated Agent Coaching

Invest in personalized peer-to-peer agent coaching.

AI Learning Management System

60% faster agent onboarding with flexible learning.

Customized LLM for call centers.

Convin Mobile App

Collect 100% of customer intelligence.

Voice of CUSTOMER

Convin Insights

Collect 100% of customer intelligence.

PLATFORM

Quality Management Software

Collect 100% of customer intelligence.

Conversation Behaviour Analysis

Collect 100% of customer intelligence.

Conversation Intelligence

Collect 100% of customer intelligence.

Elevate Your Mobile Experience.

Download the mobile app now.

Google Play App Store

Solutions

Use cases

Sell at the speed your buyers decide.

Support that never makes customers wait.

Every call covered. Every rule followed.

Recover faster without breaking compliance.

Save the customer before the discount is needed.

Industry

Deliver patient-first experience.

Banking & Finance

Drive faster debt collection.

Get a competitive edge with unique insights.

Close deals and improve policy renewals.

Improve student admissions.

AI that triages, engages, and audits every conversation

50% reduced training time.

Close sales fast without increasing headcount

Resources

Convin's Resource Hub

Find information to grow your business.

AI-powered stories for contact center success.

Unlock the customer service language.

Convin Conversations Podcast

Conversations rich in insights and solutions.

The latest from Convin.

Success Stories

The latest from Convin.

Company

Meet the team behind Convin.

Trust us to guard your data.

Language Support

Unleash the power of communication.

Partner Program

Unleash the power of communication.

Book a Demo

See Convin's AI Agents in Action

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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.

October 16, 2024

Real-Time Suite

What Makes Real-Time Agent-Assist So Effective?

Explore how real-time agent assist improves support accuracy, reduces handle time, and helps agents respond smarter during live customer interactions.

September 13, 2023

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.

October 16, 2024

Discover our latest articles!

AI Insights

Call Monitoring Software

Contact Center

Conversation Intelligence

Convin's Research Room

Guest Post

Guides

Integration

Mobile App

Product

Real-Time Suite

Regulation and Compliance

Remote team

Sales

Virtual Agents

Voicebot widget

Essential Guide to Call Center Service Level Standards

March 11, 2024

Essential Guide to Call Center Service Level Standards

Exploring Human-AI Collaboration: Synergy Between Humans and Machines

March 11, 2024

Exploring Human-AI Collaboration: Synergy Between Humans and Machines

Top Call Center Outsourcing Companies in the USA

Top Call Center Outsourcing Companies in the USA

Madhuri Gourav

March 8, 2024

Top Call Center Outsourcing Companies in the USA

Save Big on Outsourcing: Essential Call Center Pricing Guide

Madhuri Gourav

March 8, 2024

Save Big on Outsourcing: Essential Call Center Pricing Guide

A Deep Dive into the Application of Call Center Quality Management with Generative AI

Madhuri Gourav

March 8, 2024

A Deep Dive into the Application of Call Center Quality Management with Generative AI

Harnessing Machine Learning (ML) in Customer Service

March 7, 2024

Harnessing Machine Learning (ML) in Customer Service

Advantages and Disadvantages of Contact Center Outsourcing

March 7, 2024

Advantages and Disadvantages of Contact Center Outsourcing

Create Winning Customer Experience Strategy with Generative AI

Madhuri Gourav

March 6, 2024

Create Winning Customer Experience Strategy with Generative AI

Next-Gen Customer Service with Generative AI for Superior Support

Madhuri Gourav

March 6, 2024

Next-Gen Customer Service with Generative AI for Superior Support

Secret Behind Sudden Drop in Escalation Calls in e-Retail Call Center

March 6, 2024

Secret Behind Sudden Drop in Escalation Calls in e-Retail Call Center

How ChatGPT Revolutionizes Customer Service in 2024: (Tips, Insights & Real-Life Examples)

March 5, 2024

How ChatGPT Revolutionizes Customer Service in 2024: (Tips, Insights & Real-Life Examples)

LLM vs generative AI: How They Work Under the Hood

March 5, 2024

LLM vs generative AI: How They Work Under the Hood

...

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Transform Customer Conversations with Convin’s AI Agent Platform

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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.

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