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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

Discover our latest articles!

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Contact Center

Mastering Customer Service Satisfaction Survey Analysis

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Mastering Customer Service Satisfaction Survey Analysis
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Step-by-Step Conflict Resolution Process to Navigate Disputes in Call Centers
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17 CSAT Questions That Skyrocket Your Customer Satisfaction

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Blog
17 CSAT Questions That Skyrocket Your Customer Satisfaction
Contact Center

Questions to Ask and Why in a Customer Service Questionnaire

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Questions to Ask and Why in a Customer Service Questionnaire
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Maximizing Sensitive Data in Call Centers with Redaction Software

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Blog
Maximizing Sensitive Data in Call Centers with Redaction Software
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Combat Agent Churn for Improved Contact Center Stability

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Combat Agent Churn for Improved Contact Center Stability
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Uncover the Importance of Call Center Business Continuity Plan

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Blog
Uncover the Importance of Call Center Business Continuity Plan
Contact Center

Crafting Your Contact Center Emergency Response Plan

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Blog
Crafting Your Contact Center Emergency Response Plan
Real-Time Suite

Agent Assist vs. Real-Time Guidance: Key Differences

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Blog
Agent Assist vs. Real-Time Guidance: Key Differences
Contact Center

Consider These Top Sales Reporting Software Used in Call Centers

Madhuri Gourav
March 14, 2024
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Consider These Top Sales Reporting Software Used in Call Centers
Contact Center

Understanding Sales Analysis Techniques and Lead Qualification

Madhuri Gourav
March 14, 2024
Blog
Understanding Sales Analysis Techniques and Lead Qualification
Contact Center

Explore Revenue Opportunities Using ChatGPT Contact Center Technology

March 13, 2024
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Explore Revenue Opportunities Using ChatGPT Contact Center Technology
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