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Products

PLatform

Product Overview

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AI Phone Call Agent

Human-like AI Voicebot

Real-Time Assist Agent

Help agents and managers in real-time

Conversation Intelligence Agent

100% auto QA & voice of customer

Capabilities

Real-time Agent Assist

Automated Coaching

Voice of Customer

Convin Mobile App

API

CX Suite

Enterprise-grade AI Voice Bots.

Real-time suite

Real-Time Agent Assist

Improve conversions with real-time monitoring.

Supervisor Assist

Real-time supervisor tracking and assistance.

Post conversation suite

Automatically audit and score 100% of customer conversations.

Automated Agent Coaching

Invest in personalized peer-to-peer agent coaching.

AI Learning Management System

60% faster agent onboarding with flexible learning.

Customized LLM for call centers.

Convin Mobile App

Collect 100% of customer intelligence.

Voice of CUSTOMER

Convin Insights

Collect 100% of customer intelligence.

PLATFORM

Quality Management Software

Collect 100% of customer intelligence.

Conversation Behaviour Analysis

Collect 100% of customer intelligence.

Conversation Intelligence

Collect 100% of customer intelligence.

Elevate Your Mobile Experience.

Download the mobile app now.

Google Play App Store

Solutions

Use cases

Increase sales conversions by 21%.

Ensure a 27% increase in CSAT score.

Reduce violations and ensure 100% compliance.

Increase debt collection rate by 17%.

Increase retention rate by 25%.

Industry

Deliver patient-first experience.

Hospitality & Travel

Resolve large volumes of booking requests.

Drive faster debt collection.

Get a competitive edge with unique insights.

Close deals and improve policy renewals.

Agent assist for BFSI

Combat misselling and maximize revenue.

Improve student admissions.

50% reduced training time.

Boost site visits by 32%.

Resources

Convin's Resource Hub

Find information to grow your business.

AI-powered stories for contact center success.

Unlock the customer service language.

Convin Conversations Podcast

Conversations rich in insights and solutions.

The latest from Convin.

Success Stories

The latest from Convin.

Company

Meet the team behind Convin.

Trust us to guard your data.

Language Support

Unleash the power of communication.

Partner Program

Unleash the power of communication.

Book a Demo

See Convin's AI Agents in Action

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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.

October 16, 2024

Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.

September 13, 2023

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.

October 16, 2024

Discover our latest articles!

AI Insights

Call Monitoring Software

Contact Center

Conversation Intelligence

Convin's Research Room

Guest Post

Guides

Integration

Mobile App

Product

Real-Time Suite

Regulation and Compliance

Remote team

Sales

Virtual Agents

Voicebot widget

Unlock the 7 Powerful Sales Process Steps for Real Estate Success

August 22, 2024

Unlock the 7 Powerful Sales Process Steps for Real Estate Success

7 Proven Sales Process Steps to Dominate E-Commerce and Win Customers

August 22, 2024

7 Proven Sales Process Steps to Dominate E-Commerce and Win Customers

How Enhanced Customer Experience in Insurance Call Centers Can Improve Your ROI by 20X

August 22, 2024

How Enhanced Customer Experience in Insurance Call Centers Can Improve Your ROI by 20X

10 Trendsetting Strategies for Customer Service Leader to Boost Agent Success

August 21, 2024

10 Trendsetting Strategies for Customer Service Leader to Boost Agent Success

Top 10 Conversation Intelligence Software for 2025

Conversation Intelligence

Top 10 Conversation Intelligence Platforms for 2025

Dakshta Bhambi

August 21, 2024

Top 10 Conversation Intelligence Platforms for 2025

Call Center Cloud Solutions vs. On-Premises: Which is Better?

Dakshta Bhambi

August 20, 2024

Call Center Cloud Solutions vs. On-Premises: Which is Better?

10 Powerful Tools To Highly Boost Effective Sales Conversations

August 20, 2024

10 Powerful Tools To Highly Boost Effective Sales Conversations

Discover The Advanced Call Center Software For Agent Coaching In 2024

August 19, 2024

Discover The Advanced Call Center Software For Agent Coaching In 2024

Call Center Scheduling Software

Best Call Center Scheduling Software

August 19, 2024

Best Call Center Scheduling Software

Call Center Equipment and Software

Build Better Customer Experience with the Right Call Center Systems

August 16, 2024

Build Better Customer Experience with the Right Call Center Systems

Conversation Intelligence

5 Free Online Sentiment Analysis Tools for Better Call Center Management

Madhuri Gourav

August 14, 2024

5 Free Online Sentiment Analysis Tools for Better Call Center Management

10 Proven Techniques to Spark Highly Effective Sales Conversations

Madhuri Gourav

August 13, 2024

10 Proven Techniques to Spark Highly Effective Sales Conversations

...

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Transform Customer Conversations with Convin’s AI Agent Platform

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Convin improves customer conversations for contact centers.

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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.

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Use cases

Lead Qualification Sales Conversions Sales follow-ups High-volume call handling FCR + AHT Basic query handling Non-working hours Payment reminders Payment collection Compliance

AI Phone Calls

Financial Services

Insurance Services

Human Resources

Banking Services

Healthcare Services

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