Expert advice and tips on contact center automation.

Discover new ways to enhance operational efficiency with AI. Stay updated on the latest and most compelling developments in the contact center space.

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Agent Assist

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

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Contact Center

Surprising Ways in Which Voice of the Customer is Impacting Insurance Call Center Services

Madhuri Gourav
July 26, 2024
14
min. read
Contact Center

Optimizing Your Customer Retention Rate: Effective Calculation and Improvement Strategies

Rohan Raj Shrivastav
July 26, 2024
8
min. read
Contact Center

Understanding Mini Miranda: A Critical Tool for Collection Departments

Rohan Raj Shrivastav
July 26, 2024
8
min. read
Contact Center

Why Natural Language Generation is the Future of Customer Service: Insights from Convin

Madhuri Gourav
July 25, 2024
10
min. read
Contact Center

Enhancing Call Center Agent Coaching with Measurable Metrics

Rohan Raj Shrivastav
July 25, 2024
10
min. read
Contact Center

How to Improve Call Center Customer Service in the Airlines Industry: Effective Strategies and Best Practices

Rohan Raj Shrivastav
July 25, 2024
10
min. read
Contact Center

How Voice Call Centers Efficiently Record and Analyze Calls

Rohan Raj Shrivastav
July 24, 2024
10
min. read
Contact Center

Free Online Call Recording Solutions for Your Call Center

Rohan Raj Shrivastav
July 24, 2024
10
min. read
Contact Center

What is a Data Governance Framework? A Comprehensive Guide for Call Centers

Rohan Raj Shrivastav
July 23, 2024
8
min. read
Agent Assist

7 Reasons to Choose Convin for Real-Time AI Monitoring in Your Call Center

Madhuri Gourav
July 5, 2024
5
min. read
Agent Assist

Enhancing Sales Pitches with Real-Time Agent Coaching

Rohan Raj Shrivastav
June 19, 2024
10
min. read
Agent Assist

10 Core Benefits of Implementing a Contact Center Virtual Agent

Rohan Raj Shrivastav
June 3, 2024
20
min. read
Agent Assist

Boost Sales Performance with Real-Time Agent Assistance

Rohan Raj Shrivastav
May 28, 2024
20
min. read
Agent Assist

9 Best Real-Time Agent Assistance Tools for 2024

Madhuri Gourav
May 23, 2024
20
min. read
Agent Assist

What Sets Live Agent Chat Software Apart from Live Agent Assist?

Madhuri Gourav
May 15, 2024
8
min. read
Agent Assist

Live Chat Agents: Why Your Website Can't Afford to Skip Them!

Madhuri Gourav
May 14, 2024
8
min. read
Agent Assist

Streamlining Escalations in Fintech with Effective AI Agent Guidance

Madhuri Gourav
May 3, 2024
6
min. read
Agent Assist

How Agents Achieve KPIs and Revenue Goals with Live Agent Assist?

Abhishek Punyani
May 2, 2024
12
min. read
Contact Center

What is a Data Governance Framework? A Comprehensive Guide for Call Centers

Rohan Raj Shrivastav
July 23, 2024
8
min. read
Contact Center

The Mechanics and Impact of Emotional AI in Modern Technology

Rohan Raj Shrivastav
July 22, 2024
8
min. read
Contact Center

Unlocking the Full Potential of Your Analytics Dashboard with Customer Insights

Rohan Raj Shrivastav
July 22, 2024
10
min. read
Contact Center

Why Interactive Voice Response Systems Are Crucial for Modern Call Centers

Rohan Raj Shrivastav
July 19, 2024
10
min. read
Contact Center

Enhancing Contact Center Experience with Emotional AI Intelligence

Rohan Raj Shrivastav
July 19, 2024
9
min. read
Contact Center

Manual Call Summarization Vs. AI Automatic Summarization: Which is cost-effective?

Abhishikha Chatterjee
July 19, 2024
6
min. read
Contact Center

Gen AI Customer Intelligence: A Savior for BFSI Enterprise Call Centers

Abhishikha Chatterjee
July 19, 2024
10
min. read
Contact Center

How Emotional AI Intelligence Transforms Contact Center Performance

Rohan Raj Shrivastav
July 18, 2024
10
min. read
Contact Center

What is Knowledge AI, and Why Do Contact Centers Need to Know About It?

Rohan Raj Shrivastav
July 18, 2024
8
min. read
Conversation Intelligence

Evolving Customer Needs? Real-Time Speech Insights Deliver Growth

Madhuri Gourav
June 26, 2024
10
min. read
Conversation Intelligence

7 Powerful Business Reports Using Conversation Intelligence Software

Rimlee Patgiri
April 25, 2023
9
min. read
Conversation Intelligence

Why does your business need data intelligence?

Aarti Nair
July 14, 2022
3
min. read
Conversation Intelligence

6 Sales demo call tactics

Aarti Nair
July 9, 2022
8
min. read
Conversation Intelligence

What is a Discovery Call? (+ 4 Unbelievable Tips To Win Prospects) Learn From The Experts!

Abhishikha Chatterjee
July 9, 2022
9
min. read
Conversation Intelligence

Top 8 Cold Calling Tips For C-Suite Executives(+ Advice From The Expert!)

Abhishikha Chatterjee
July 9, 2022
8
min. read
Conversation Intelligence

Call Recording Software: What it is and Why it is Important? [Benefits, Results and More]

Abhishikha Chatterjee
July 9, 2022
8
min. read
Conversation Intelligence

The uncontrollable rise of sales calls recording plus 8 market-disrupting benefits!

Abhishikha Chatterjee
July 5, 2022
12
min. read
Conversation Intelligence

Conversation Intelligence Software: Best Practices & Helpful Software Tool For EVERY Business

Abhishikha Chatterjee
June 28, 2022
12
min. read
Convin's Research Room

Tourism sector recovered 60% from pre-pandemic levels: What are tech travelers in post-pandemic times searching in call centers?

Team Convin
December 26, 2022
8
min. read
Convin's Research Room

Rising customer churn in Insurtech: What is the primary reason and how to reduce churn by delivering positive customer support?

Team Convin
December 10, 2022
10
min. read
Convin's Research Room

Debt collection market has risen to $18.6 billion in 2021: Is your contact center doing it right?

Team Convin
December 2, 2022
6
min. read
Convin's Research Room

Sustain Your Ed-tech Startup Post-Pandemic: Why Should Edtech Companies Invest In Customer Experience Management?

Team Convin
November 28, 2022
7
min. read
Convin's Research Room

The Evolution Of Healthtech & The Impact Created By Call Centers

Team Convin
November 11, 2022
8
min. read
Convin's Research Room

Features Of Revenue Intelligence For A Growing Business

Abhishikha Chatterjee
August 18, 2022
10
min. read
Convin's Research Room

Sales Growth Metrics - KPIs and Metrics and how to measure?

Abhishikha Chatterjee
August 18, 2022
9
min. read
Convin's Research Room

A.I. In Sales Is Already Driving Revenue Growth

Abhishikha Chatterjee
August 18, 2022
8
min. read
Convin's Research Room

Impact of sales training on sales readiness - A Sales Report

Aarti Nair
June 22, 2022
8
min. read
Sales

How to Use LinkedIn Sales Navigator to Boost Inbound Call Center Sales

Rohan Raj Shrivastav
July 8, 2024
12
min. read
Sales

Sales Simplified: Mastering the Different Types of Sales Strategies

Rohan Raj Shrivastav
July 5, 2024
13
min. read
Sales

How Sales Operations Accelerate and Streamline Selling Processes

Rohan Raj Shrivastav
July 5, 2024
7
min. read
Sales

10 Effective Strategies to Master Inbound Sales Calls

Rohan Raj Shrivastav
July 4, 2024
10
min. read
Sales

10 Strategies on How to Create Urgency in Sales Without Pressure

Rohan Raj Shrivastav
July 2, 2024
10
min. read
Sales

Effective Sales Closing Phrases: 25 Examples for Success

Rohan Raj Shrivastav
July 1, 2024
8
min. read
Sales

How to Create an Effective Sales Scorecard: Step-by-Step Guide with Templates and Examples

Rohan Raj Shrivastav
June 28, 2024
10
min. read
Sales

5 Tips To Leverage Sales Recording Software To Enhance Team’s Productivity!

Team Convin
August 11, 2022
12
min. read
Sales

What Is Revenue Intelligence and How Does It Drive Revenue?

Aarti Nair
July 24, 2022
8
min. read
Guides

Call Center Management Tips, Strategies, And Best Practices

Rimlee Patgiri
May 22, 2023
10
min. read
Guides

The Ever-Increasing Importance of Call Monitoring Software for Financial Organizations

Team Convin
October 17, 2022
6
min. read
Guides

Call Center Management - A Fintech Leader's Recipe for Success

Team Convin
September 20, 2022
8
min. read
Guides

What Are Sales Reporting Best Practices + Sales Reporting Template

Abhishikha Chatterjee
August 18, 2022
11
min. read
Guides

Why use AI-powered sales reporting tools? + top 10 sales reporting tools for 2022

Aarti Nair
July 24, 2022
8
min. read
Guides

Most Comprehensive SaaS Sales Strategy: Not your usual guide!

Abhishikha Chatterjee
May 17, 2022
8
min. read
Guides

Want To Develop A Successful Sales Training Program For Your New Recruits?

Abhishikha Chatterjee
May 17, 2022
5
min. read
Guides

How to create a sales training manual + free sales training template

Aarti Nair
May 16, 2022
4
min. read
Guides

Tips To Use Convin’s sales training platform to Increase Sales

Aarti Nair
May 14, 2022
4
min. read
Guest Post

Role Of Sales Automation In Decreasing The Churn Rate

Guest Blog
April 5, 2022
10
min. read
Integration

Supercharge Freshworks with Convin

Aarti Nair
September 2, 2021
6
min. read
Remote team

8 Strategies For Building A Remote Sales Team

Team Convin
June 1, 2021
5
min. read

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