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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

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Contact Center

2024 Contact Center Benchmark: Key Metrics and AI-Driven Strategies for Success

August 7, 2024
Blog
2024 Contact Center Benchmark: Key Metrics and AI-Driven Strategies for Success
Contact Center

5 ways AI is driving collections in today's call centers

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Blog
5 ways AI is driving collections in today's call centers
Contact Center

How to Use a Sales Conversion Rate Calculator for Accurate Metrics

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Blog
How to Use a Sales Conversion Rate Calculator for Accurate Metrics
Contact Center

How Powered AI Notes Boost Agent Productivity

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Blog
How Powered AI Notes Boost Agent Productivity
Contact Center

What is Patient Services? The Critical Role of Call Centers in Healthcare

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What is Patient Services? The Critical Role of Call Centers in Healthcare
Contact Center

Enhancing Call Center Environments with AI: Best Practices for Success

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Blog
Enhancing Call Center Environments with AI: Best Practices for Success
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From the CTO’s Desk: How Generative AI for Enterprise Customer Experience is Transforming Contact Centers

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Blog
From the CTO’s Desk: How Generative AI for Enterprise Customer Experience is Transforming Contact Centers
Contact Center

Mastering Service Level Formula Calculation in BPO Contact Centers

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Blog
Mastering Service Level Formula Calculation in BPO Contact Centers
Contact Center

Why Call Center Leaders Must Prioritize Brand Intelligence?

July 29, 2024
Blog
Why Call Center Leaders Must Prioritize Brand Intelligence?
Contact Center

10 Must-Have for Call Center Representatives Skills in the Insurance Industry

July 29, 2024
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10 Must-Have for Call Center Representatives Skills in the Insurance Industry
Contact Center

Understanding Mini Miranda: A Critical Tool for Collection Departments

July 26, 2024
Blog
Understanding Mini Miranda: A Critical Tool for Collection Departments
Contact Center

Optimizing Your Customer Retention Rate: Effective Calculation and Improvement Strategies

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Blog
Optimizing Your Customer Retention Rate: Effective Calculation and Improvement Strategies
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