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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

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Contact Center

Generative AI for Customer Support: 21 Practical Uses

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Generative AI for Customer Support: 21 Practical Uses
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Choosing the Right Tech Between Conversational AI and Generative AI

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Choosing the Right Tech Between Conversational AI and Generative AI
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Power of Data Mining for Business Intelligence–Learn from a Travel Giant
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Understanding the Difference: Generative AI vs Conversational AI

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Understanding the Difference: Generative AI vs Conversational AI
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Scaling New Heights: Mastering Customer Queries with Generative AI

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Scaling New Heights: Mastering Customer Queries with Generative AI
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Unveiling ChatGPT: The Ultimate Generative AI Solution

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Unveiling Sentiment Analysis with Gen AI: Benefits & Applications
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10 Effective Strategies for Utilizing Video and Voice Call Recordings in Customer Service

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10 Effective Strategies for Utilizing Video and Voice Call Recordings in Customer Service
Contact Center

Transforming Customer Experience with Deep Learning

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Transforming Customer Experience with Deep Learning
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Top Quality Assurance Skills for Call Center QA Specialist in 2025

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Top Quality Assurance Skills for Call Center QA Specialist in 2025
Contact Center

Top 10 Call Recording Services for Call Centers

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Exploring Phone vs Video Call Recording: Key Differences

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Exploring Phone vs Video Call Recording: Key Differences
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