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Contact Center

How Call Center Coaching Benefits Agents with WhatsApp Notifications

November 28, 2024
6
min. read
Blog
How Call Center Coaching Benefits Agents with WhatsApp Notifications
Contact Center

Streamline Operations with Workforce Management software Insights

November 27, 2024
4
min. read
Blog
Streamline Operations with Workforce Management software Insights
Contact Center

How Workforce Management Systems Enhance Call Center Metrics

November 26, 2024
7
min. read
Blog
How Workforce Management Systems Enhance Call Center Metrics
Contact Center

Securing Contact Centers with Proven Fraud Prevention Strategies

November 25, 2024
5
min. read
Blog
Securing Contact Centers with Proven Fraud Prevention Strategies
Contact Center

The Growing Threat of Call Center Scams and How to Combat Them

November 21, 2024
7
min. read
Blog
The Growing Threat of Call Center Scams and How to Combat Them
Contact Center

Redefining Workforce Management Software for Contact Centers with Unmatched Efficiency and Innovation

November 19, 2024
8
min. read
Blog
Redefining Workforce Management Software for Contact Centers with Unmatched Efficiency and Innovation
Contact Center

Expedite Agent Coaching with Convin’s New WhatsApp Notification

Lalitendu Bal
November 15, 2024
5
min. read
Blog
Expedite Agent Coaching with Convin’s New WhatsApp Notification
Contact Center

Upgraded Omnichannel Analysis Capability: Identify Insights on Every Customer Touchpoint

Lalitendu Bal
November 15, 2024
5
min. read
Blog
Upgraded Omnichannel Analysis Capability: Identify Insights on Every Customer Touchpoint
Contact Center

Convin Alerts Reduces Call Escalations by 40% for Major Fintech Firm

Madhuri Gourav
October 30, 2024
8
min. read
Blog
Convin Alerts Reduces Call Escalations by 40% for Major Fintech Firm

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