Speech-to-Text

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know? Over 60% of voice calls in contact centers are automatically transcribed using speech‑to‑text technology.

1. What is Speech-to-Text?

Speech-to-text is a technology that converts spoken language into written text using AI and natural language processing.

2. What is speech-to-text used for?

It’s used for live transcriptions, call center analytics, meeting notes, accessibility, and powering voice-based workflows in CRMs and support systems.

3. How do I turn on speech-to-text?

On most devices, it can be enabled via settings under accessibility or voice input. In enterprise tools like Convin, it’s embedded within call intelligence platforms.

4. What is the purpose of a speech synthesizer?

A speech synthesizer is the reverse of speech-to-text. It generates spoken voice from text, enabling virtual agents, IVRs, and assistive voice tools.