Network Control Center

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know? In 2024, networking/connectivity issues accounted for 30% of end-to-end IT service outages in data center reporting.

1. What is a Network Control Center?

A Network Control Center (NCC) is a centralized facility that monitors, manages, and maintains a network’s infrastructure in real time. It ensures operational continuity, uptime, and secure data flow across all connected systems, whether local or distributed globally.

2. What is the function of NOC?

A Network Operations Center (NOC) performs critical tasks such as:

• Monitoring network health and performance
• Detecting and resolving outages
• Managing firewalls, routers, and traffic
• Responding to incidents and escalating issues
• Ensuring service level agreement (SLA) compliance

In many organizations, the NOC operates 24/7 to ensure uninterrupted network availability.

3. Which is better, SOC or NOC?

It’s not about one being better, SOC and NOC serve different purposes:

• A NOC focuses on network performance, uptime, and infrastructure management.
• A SOC (Security Operations Center) focuses on threat detection, data breaches, and cybersecurity incidents.

Most enterprises need both to manage performance and security effectively.

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