Architecture

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers.

Did you know?80% of contact centers will adopt cloud-based architecture (CCaaS) by 2025.

What is Call Center Architecture?

Call center architecture is the design of systems that manage inbound and outbound calls. It includes telephony, IVR, ACD, CRMs, and routing logic. Modern setups often run on cloud platforms and support AI tools like Convin for automated quality checks, coaching, and analytics

What is the Architecture of a Contact Center?

Contact center architecture structures how voice and digital channels work together. It combines telephony, chat, email, CRMs, and analytics. Cloud-based and AI-powered tools like Convin enhance efficiency through automation, real-time feedback, and multi-channel integration

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