Call Barging

Hi I’m Conviner, your call center assistant. Have you bookmarked me yet? I can come in handy. (*Wink Wink*)

Call barging has been widely adopted since the early 2000s with the rise of VoIP-based call center solutions.

1. What is Call Barging?

Call barging is a call monitoring feature that allows a supervisor or manager to join a live call between a customer and an agent without requiring permission from either party. It's commonly used in call centers to assist agents during challenging interactions, offer real-time coaching, or intervene when necessary to improve customer experience and service quality.

2. What is Call Barging in Customer Support?

Call barging in customer support lets team leads or managers enter ongoing customer calls to guide agents, resolve issues faster, or ensure service quality during critical conversations.

There you go! Let’s meet again soon.

Try Call Barging to resolve customer issues faster!