Private Branch Exchange (PBX)

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know? Over 60% of businesses have shifted to cloud-based PBX systems for flexibility and lower costs.

1. What is a Private Branch Exchange (PBX)?

‍A Private Branch Exchange (PBX) is a private telephone network used within an organization to manage internal and external calls. It connects users through extensions and routes calls via VoIP or traditional lines. Convin integrates seamlessly with PBX systems to capture, analyze, and optimize call data through AI-driven insights.

2. What is a PBX or CBX?

‍PBX (Private Branch Exchange) and CBX (Computerized Branch Exchange) both refer to internal phone systems that route calls within a business. The CBX is the digital evolution of PBX, offering computer-controlled routing, voicemail, and analytics.

3. Which PBX is the best?‍

The best PBX depends on your business needs. Cloud-based PBX systems like RingCentral, 8x8, and Zoom Phone are preferred for scalability and remote access. Convin enhances these systems with AI analytics, call monitoring, and post-call insights to improve performance and customer experience.

Learn how Convin’s AI enhances cloud PBX systems for smarter communication