Predictive Dialer

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know? Hosted predictive dialers increase agent talk time by up to 300%.

1. What does a Predictive Dialer do?

‍A Predictive Dialer automatically dials multiple numbers simultaneously and connects agents only to answered calls. It uses algorithms to predict agent availability and call answer rates, maximizing talk time and minimizing idle time. Convin’s AI-driven dialer uses predictive logic to enhance outbound efficiency and agent productivity.

2. Are Predictive Dialers illegal?

‍Predictive Dialers are legal when used in compliance with TCPA, DNC, and regional telemarketing regulations. Businesses must ensure proper consent, opt-out options, and data security to avoid violations.

3. What is the difference between a Predictive Dialer and an Auto Dialer?

‍An Auto Dialer simply dials numbers automatically, while a Predictive Dialer uses analytics to forecast agent availability and adjust dialing speed dynamically. Predictive Dialers are ideal for high-volume outbound teams needing precision and efficiency.

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4. What is the difference between Predictive and Progressive Dialers?‍

A Predictive Dialer dials multiple numbers before agents are free, optimizing call flow. A Progressive Dialer waits for an agent to finish a call before dialing the next one, offering more control but less speed. Convin’s dialer combines predictive intelligence with compliance safeguards for optimal results.

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