Power Dialer

Hi, exploring around? I’m Conviner, your call center terminology assistant, ready to help you learn more about contact centers. 

Did you know? Using a power dialer can increase your daily outbound call rates by 100 to 300 % compared to manual dialing.

1. What is a Power Dialer?

‍A Power Dialer is an automated calling system that dials phone numbers sequentially from a list, connecting agents only when a live person answers. It helps sales and support teams boost productivity and reduce idle time. Convin’s AI-powered dialer integrates analytics and call tracking to enhance efficiency.

2. How does a Power Dialer work?

‍It automatically dials the next contact as soon as an agent finishes a call. This eliminates manual dialing delays and ensures continuous engagement. Convin’s Power Dialer also records, analyzes, and scores calls to improve performance in real time.

3. Are Power Dialers illegal?

‍No, Power Dialers are legal when used in compliance with telemarketing laws like TCPA and DNC regulations. Businesses must ensure they contact only consented leads and follow local dialing rules.

4. What is the difference between an Auto Dialer and a Power Dialer?

‍An Auto Dialer dials numbers automatically and can play prerecorded messages, while a Power Dialer connects live calls directly to available agents. Power Dialers balance speed with personalization, making them ideal for sales and support teams using Convin’s AI-driven systems.

Boost outbound efficiency with Convin’s AI-powered Power Dialer today.