Customer Engagement
How is AI used in customer engagement?
AI plays a key role in customer engagement by delivering personalized experiences based on user behavior, automating repetitive queries through chatbots, and ensuring customers receive fast, accurate support around the clock via multiple channels.
What is meant by customer engagement?
Customer engagement refers to the ongoing interaction between a brand and its customers, driven by personalized content, timely communication, and meaningful touchpoints that strengthen loyalty and drive repeat business.
What is customer engagement?
For customer engagement, a common use of AI is deploying conversational tools like chatbots and virtual assistants. These systems provide instant answers, guide users through purchases, and enhance satisfaction by being available 24/7 across web, mobile, or voice platforms.