Virtual Support Agents
What does the virtual agent do?
A virtual agent automates customer interactions through AI-driven conversations, handling tasks like answering queries, scheduling appointments, and providing support without human intervention.
What is virtual support?
Virtual support is customer service provided remotely via digital tools, including chatbots, virtual agents, and other AI-powered systems, offering 24/7 assistance.
What is the difference between a virtual assistant and a virtual agent?
A virtual assistant primarily manages administrative tasks like scheduling or reminders, while a virtual agent focuses on automating customer support and sales interactions using AI.
What is a virtual server agent?
A virtual server agent is a software that manages virtual environments, facilitating tasks like data backup, system monitoring, and resource optimization on virtual servers.