Live Agent Support Supervisor Assist
What is live chat support in customer service?
Live chat with agent support allows customers to interact with customer service agents in real-time via messaging on websites or apps, providing immediate assistance and improving the customer experience.
What is the average response time in live chat support?
The average response time for live chat support typically ranges between 30 seconds to 2 minutes.
What type of agent is a virtual assistant?
A virtual assistant is a type of virtual agent, primarily AI-driven, designed to automate tasks and assist users through digital channels, simulating a human assistant’s support.