Intelligent Virtual Agents

What is intelligent virtual agents?

For intelligent virtual agents, IVA (Intelligent Virtual Assistant) automates customer interactions, handles routine tasks, answers inquiries, and provides personalized service, improving efficiency and reducing the need for human agents in customer support.

What does IVA mean in AI in intelligent virtual agents?

For intelligent virtual agents, In AI, IVA stands for Intelligent Virtual Assistant. This AI-driven software uses natural language processing and machine learning to simulate human-like conversations and assist with tasks like customer service, scheduling, and data processing.