Customer Intent
What is an AI virtual agent in the context of customer intent?
An AI virtual agent is an automated system that uses machine learning and natural language processing to handle customer interactions, providing assistance without human involvement.
What does intent mean in AI?
In AI, intent refers to the purpose or goal behind a user’s input, which the system identifies to deliver accurate and context-aware responses.
How does AI improve customer service experiences?
AI enhances customer service by automating support through chatbots and virtual agents, improving response times, personalizing interactions, and analyzing customer data for insights.
Can you give an example of customer intent in AI?
Intent in AI is the user’s goal behind a query; for example, in “What’s my account balance?” the intent is to check account information.