Conversational AI Automation

End-to-end automation of contact centre workflows — from voicebot-handled outbound campaigns and inbound routing to automated QA scoring, post-call summaries, and compliance log generation — reducing manual work at every stage of the interaction lifecycle.

Convin integrates with existing contact centre telephony and CRM via API, captures 100% of interactions in real time, applies NLP and ML models to generate QA scores, coaching recommendations, and compliance flags — and delivers results to agent and manager interfaces within 60 minutes of interaction completion.

Manual processes create two problems: they don't scale, and they're inconsistent. Conversational AI Automation replaces repetitive human steps (call sampling, scoring, summary writing, report generation) with automated equivalents that run on 100% of interactions.

Automated QA scoring on every call, post-call summary generation, compliance log creation, voicebot campaign execution, and agent coaching delivery — all without manual intervention. 80% reduction in QA effort and 28% AHT reduction reported by Convin customers. Speak to a Convin product specialist at convin.ai/demo.

Insurance (IRDAI-regulated contact centres), BFSI/NBFCs (RBI-regulated collections and servicing teams), EdTech (admissions and enrollment contact centres), healthcare (patient-facing contact centres), e-commerce (high-volume support operations), and telecom (retention and account management teams) — any high-volume, compliance-sensitive contact centre environment.

Traditional automation covers only structured, rule-based steps (IVR menus, call routing). Conversational AI Automation handles unstructured language — natural conversations — enabling automation of the full interaction lifecycle, not just call routing.

ASR for 100% voice transcription, NLP for intent, sentiment, and compliance signal detection, ML-based QA scoring, real-time coaching trigger engine, voicebot NLU for automated interaction handling, workflow automation for post-call actions, and BI analytics — integrated via standard API connectors with major telephony and CRM platforms.

Yes. Convin customers report 17% CSAT improvement and 21% FCR improvement. The mechanism: AI-powered quality monitoring and real-time coaching ensures every agent delivers consistent, high-quality service on every interaction — not just the sampled ones.

Yes. Convin customers report 80% reduction in manual QA effort, 28% AHT reduction, 21% FCR improvement eliminating repeat-contact costs, and automated compliance documentation eliminating manual audit preparation. Most customers achieve positive ROI within 90 days of deployment.

Via API integration with existing telephony (Genesys, Avaya, Cisco, AWS Connect) and CRM (Salesforce, HubSpot, Zoho) — 2-3 week deployment timeline managed by Convin's customer success team. No rip-and-replace of existing infrastructure required. QA scorecards, compliance rules, and coaching frameworks are configured during onboarding. Speak to a Convin product specialist at convin.ai/demo.