Better Call Center Quality Assurance Platform

Maximize Retention and Revenue With Real-Time Monitoring and Guidance

Maximize Retention and Revenue With Real-Time Monitoring and Guidance

Deploy a better Quality Assurance Software that reduces time to QA while increasing agent productivity by 3X.

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What makes Convin a better alternative to Playvox?

  • Advanced and custom reporting
  • Easy to use and navigate
  • Real-time monitoring and Guidance

"Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition."

Shanti Oppenheimer
Care Connection

"Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition."

Shanti Oppenheimer
Care Connection

See Convin In Action!

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Playvox alternative for better and cost-effective customer service.

Combine Quality Management, Automated Coaching, Advanced Reporting, Agent Assist, and AI Analytics under a single roof.

FREE Proof of Concept

Get to know Convin at your own pace with your data (for free).

Faster Deployment

Experience 3-4 weeks of express implementation and easy setup with minimal training.

Experience speech-to-text accuracy.

Ensure high transcription accuracy and analytics using in-house ML algorithms.

Faster Filtering and Searching

Spend minimum time on search and filters on the platform.

Want to see automated call center QA in action?

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Want To See AI-driven Analytics In Action?

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Why do customers choose Convin over Playvox?

Core Features
Playvox
Convin.ai
Agent Assistance
Real-time agent assistance is missing.
Real-time agent guidance during a live conversation
Call Analysis and Summary
Call summary and learnings aren’t up to mark.
Discover call summary, best practices, amends, and next steps.
Omnichannel Quality Management
QA chats, calls, and emails
QA chats, calls, and emails
Manual QMS
Move beyond basic QA to full QM
Move from traditional spreadsheets to a tool
Automated Workflows and Sampling
Only manual auditing sampling is available
Automated work queues to push high-priority conversations.
Audit Feedback
Audio/ Video notes and comments are missing.
Audio/ Video notes and comments for contextual understanding.
Customer Intelligence
Only sentiment analysis is available.
Strong conversation analytics and insights.
Automated coaching
Only manual coaching is available.
Automatically assigns top-performer recordings as coaching sessions.
Intuitive Dashboards
The dashboard is unsteady and only rep-level.
The dashboard is stable, customizable, and comprehensive.
Custom Reporting
Custom reporting is a weak spot.
Customized reporting available
eLearning LMS (Learning Management System)
Dedicated portal for LMS with lesser functionalities.
Dedicated and robust LMS module for agents.
Rebuttal & Dispute Management System
Multiple issues with the Evaluate Dispute option.
Acknowledge and raise rebuttals with QA teams
Notifications & Alerts
Alerts and notifications are unstable
Important events are notified to managers.
Mobile App
Released mobile app for faster call center management and coaching
Hasn’t released a mobile application yet.
Playvox
Convin.ai
1. Agent Assistance
Real-time agent guidance during a live conversation
Real-time agent assistance is missing.
2. Call Analysis and Summary
Discover call summary, best practices, amends, and next steps.
Call summary and learnings aren’t up to mark.
3. Omnichannel Quality Management
QA chats, emails, and calls
QA chats, emails, and calls
4. Manual QMS
Move beyond basic QA to full QM
Move from traditional spreadsheets to a tool
5. Automated Workflows and Sampling
Automated work queues to push high-priority conversations.
Only manual auditing sampling is available
6. Audit Feedback
Audio/ Video notes and comments for contextual understanding.
Audio/ Video notes and comments are missing.
7. Customer Intelligence
Strong conversation analytics and insights.
Only sentiment analysis is available.
8. Automated coaching
Automatically assigns top-performer recordings as coaching sessions.
Only manual coaching is available.
9. Intuitive Dashboards
The dashboard is stable, customizable, and comprehensive.
The dashboard is unsteady and only rep-level.
10. Custom Reporting
Customized reporting available
Custom reporting is a weak spot.
11. eLearning LMS (Learning Management System)
Dedicated and robust LMS module for agents.
Dedicated portal for LMS with lesser functionalities.
12. Rebuttal & Dispute Management System
Acknowledge and raise rebuttals with QA teams
Multiple issues with the Evaluate Dispute option.
13. Notifications & Alerts
Important events are notified to managers.
Alerts and notifications are unstable
14. Mobile App
Released mobile app for faster call center management and coaching.
Hasn’t released a mobile application yet.

Would you like a 30-minute tour?

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Enterprise-grade security & trust

GDPR-ready
CCPA Compliant
HIPAA Complaint
SOC 2 Type II Compliant
ISO 27001 Compliant

Why customers love us?

Aaron Drummond

Account Executive
Place Technology

Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.

Shanti

Sales Director
Care Connection

Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition. Additionally, their ability to track terms being used in calls over time and have AI-based recommendations on which words should be followed based on how often they occur is unique compared to their competitors.

Alex Siegler

Head of Strategic Alliances & Sales Operations
Place Technology

We started using Convin 5-6 months back and have seen some major improvements on productivity and metrics. Notably, 318% increase in the average sales pipeline since January 2021, Individual Account Executive pipeline has increased by 167%, and Avg. deal size has increased to 74%.

See What Our Customers Have To Say

Shanti

Sales Director
Care Connection

Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition. Additionally, their ability to track terms being used in calls over time and have AI-based recommendations on which words should be followed based on how often they occur is unique compared to their competitors.

Aakash Das

Talent Acquisition Specialist
Coders Data

I love how Convin's AI-based quality audit platform is completely customisable and eliminates random sampling. It also reduces the dependency on manual QA and provides business insights, ROI impacts, agent improvement analysis, and error analysis which helps us increase our business efficiency.

Aaron Drummond

Account Executive
Place Technology

Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.

Flawless call center QA that makes you think twice about Playvox.

Book a Demo

Flawless call center QA that makes you think twice about Playvox.

Book a Demo
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