Looking for speech analytics software?

Best Observe AI Alternative

Best Observe AI Alternative

 Deploy a speech analytics software in less than 4 weeks. Uncover accurate, actionable insights that impact agent performance.

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What makes Convin a better alternative to Observe AI?

  • Automated coaching for agent performance
  • High impact speech analytics and reporting
  • Actionable customer intelligence

"Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition."

Shanti Oppenheimer
Care Connection

"Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition."

Shanti Oppenheimer
Care Connection

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Observe AI Alternative For Call Center Quality Monitoring.

Run AI-based conversation audit with Automated QA–increase conversions and eliminate non-compliant behavior.

FREE Proof of Concept

Get to know Convin at your own pace and with your data (for free).

Faster Deployment

Experience 2-week express implementation and easy setup with minimal training.

High speech-to-text accuracy

Ensure high transcription accuracy and analytics using in-house ML algorithms.

Uncover hidden insights

Mine through calls, chats, and email conversations to catch complex phrases and instances.

Want To See AI-driven Analytics In Action?

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Convin Vs. Observe AI: Customer Review Analysis

Core Features
Observe.ai
Convin.ai
Automated QA
Default manual scoring. Auto scoring is based on need.
Default Auto Scoring on 100% of conversations.
Manual QA
Doesn’t use a sampling rule mechanism. Lacks multiple template-based scoring.
Sampling rules to auto-select and auto-assign high-priority calls. Score agents on multiple templates.
Automated Coaching
Coaching is performed manually and assigned by Managers.
Coaching sessions are auto-created and auto-assigned.
Agent Assessment
No specialized method to check performance and coaching effectiveness.
Assess agent readiness and coaching effectiveness.
Customer Intelligence
Observe.ai “moments” are limited to basic phrase matching with basic speaker filtering.
Covers important insights around win-loss analysis, competition, and sentiments.
Real-time agent assistance
Real-time assist released recently.
Real-time assist is launching soon.
Mobile apps
Hasn’t released mobile application yet.
Released mobile app for faster call center management.
eLearning (LMS)
No holistic learning program.
Holistic coaching program for agent development.
Implementation Time
12-Weeks
3-4 Weeks 🤩
Observe.ai
Convin.ai
1. Automated QA
Default Auto Scoring on 100% of conversations.
Default manual scoring. Auto scoring is based on need.
2. Manual QA
Sampling rules to auto-select and auto-assign high-priority calls. Score agents on multiple templates.
Doesn’t use a sampling rule mechanism. Lacks multiple template-based scoring.
3. Automated Coaching
Coaching sessions are auto-created and auto-assigned.
Coaching is performed manually and assigned by Managers.
4. Agent Assessment
No specialized method to check performance and coaching effectiveness.
Assess agent readiness and coaching effectiveness.
5. Customer Intelligence
Covers important insights around win-loss analysis, competition, and sentiments.
Observe.ai “moments” are limited to basic phrase matching with basic speaker filtering.
6. Real-time agent assistance
Real-time assist is launching soon.
Real-time assist released recently.
7. Mobile Apps
Released mobile app for faster call center management.
Hasn’t released mobile application yet.
8. eLearning (LMS)
Holistic coaching program for agent development.
No holistic learning program.
9. Implementation Time
3-4 Weeks 🤩
12-Weeks

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Enterprise-grade security & trust

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See What Our Customers Have To Say

Shanti

Sales Director
Care Connection

Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition. Additionally, their ability to track terms being used in calls over time and have AI-based recommendations on which words should be followed based on how often they occur is unique compared to their competitors.

Aakash Das

Talent Acquisition Specialist
Coders Data

I love how Convin's AI-based quality audit platform is completely customisable and eliminates random sampling. It also reduces the dependency on manual QA and provides business insights, ROI impacts, agent improvement analysis, and error analysis which helps us increase our business efficiency.

Aaron Drummond

Account Executive
Place Technology

Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.

Why Customers Love Us?

See What Our Customers Have To Say

Aaron Drummond

Account Executive
Place Technology

Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.

Shanti

Sales Director
Care Connection

Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition. Additionally, their ability to track terms being used in calls over time and have AI-based recommendations on which words should be followed based on how often they occur is unique compared to their competitors.

Aakash Das

Talent Acquisition Specialist
Coders Data

I love how Convin's AI-based quality audit platform is completely customisable and eliminates random sampling. It also reduces the dependency on manual QA and provides business insights, ROI impacts, agent improvement analysis, and error analysis which helps us increase our business efficiency.

Great Companies Love Convin

Observe better pricing, product, and performance with Convin.

Book a Demo

Observe better pricing, product, and performance with Convin.

Book a Demo
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