Boost efficiency by 5X and conversion by 21% with Convin's Contact Center Solution

The AI-backed omnichannel contact center solution improves agent performance, enhances customer experience, and maximizes conversions.

Analyze conversation for excellence

100 %
Compliance monitoring
5 X
Increase in calls reviewed
3 X
Improvement in agent performance
17 %
Increase in collection rates
27 %
Increase the CSAT score
21 %
Deal closure surge

Why is Convin recognized as a top contact center solution?

Efficient Conversation
Evaluation

Shift from random and smaller sampling size to 100% conversation samples.

Track Compliance Adherence

Pin-point non-compliant behavior while sorting good performers from the haystack.

Produce Actionable
Insights

Make objective decisions and fill agent gaps with auto-generated QA reports.

Ramp-up Agents Faster

Boost agent performance by automatically assigning coaching sessions without human intervention.

Easy Omnichannel Feedback

Give quality scores and feedback across customer-preferred support channels.

Enterprise-grade security & trust

GDPR-ready
CCPA Compliant
HIPAA Complaint
SOC 2 Type II Compliant
ISO 27001 Compliant

Why customers love us?

Aaron Drummond

Account Executive
Place Technology

Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.

Shanti

Sales Director
Care Connection

Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition. Additionally, their ability to track terms being used in calls over time and have AI-based recommendations on which words should be followed based on how often they occur is unique compared to their competitors.

Alex Siegler

Head of Strategic Alliances & Sales Operations
Place Technology

We started using Convin 5-6 months back and have seen some major improvements on productivity and metrics. Notably, 318% increase in the average sales pipeline since January 2021, Individual Account Executive pipeline has increased by 167%, and Avg. deal size has increased to 74%.

Eliminate human dependency with the top contact center solution.

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