The AI-backed omnichannel contact center solution improves agent performance, enhances customer experience, and maximizes conversions.
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Shift from random and smaller sampling size to 100% conversation samples.
Pin-point non-compliant behavior while sorting good performers from the haystack.
Make objective decisions and fill agent gaps with auto-generated QA reports.
Boost agent performance by automatically assigning coaching sessions without human intervention.
Give quality scores and feedback across customer-preferred support channels.
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
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