The AI-backed omnichannel contact center solution improves agent performance, enhances customer experience, and maximizes conversions.
Shift from random and smaller sampling size to 100% conversation samples.
Pin-point non-compliant behavior while sorting good performers from the haystack.
Make objective decisions and fill agent gaps with auto-generated QA reports.
Boost agent performance by automatically assigning coaching sessions without human intervention.
Give quality scores and feedback across customer-preferred support channels.
Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.
Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition. Additionally, their ability to track terms being used in calls over time and have AI-based recommendations on which words should be followed based on how often they occur is unique compared to their competitors.
We started using Convin 5-6 months back and have seen some major improvements on productivity and metrics. Notably, 318% increase in the average sales pipeline since January 2021, Individual Account Executive pipeline has increased by 167%, and Avg. deal size has increased to 74%.